Ratings based on 915 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Hercules
Posted Sep. 13, 2024 on Expedia
main restaurants alway closed only one open
Comment from Hotel Management
Sep. 21, 2024 by Guest Service, Hotel Management
Dear Oscar OswaldoThank you very much for the time you spent to share your impressions of your stay at Barceló Huatulco. Your feedback allows us to continually improve the experience we create for our guests.The hotel has two restaurants to offer buffet service along the day, and two specialty restaurants and a sushi bar as an alternative for dinner. However, according to the daily operations and the occupancy, is possible to change the schedule of service as, the first week of Septembers, sorry for the inconvenient.Once more, thank you for choosing us in your last visit to Huatulco. We hope to have a new opportunity to serve in the near future. Best regards,Guest Service.
by A traveller
Posted Sep. 7, 2024 on Expedia
The hotel overall is nice. It’s a little outdated. I like the fact that is quiet and you can relax. I think they need more attraction in the lobby bar .
Comment from Hotel Management
Sep. 9, 2024 by Guest service. , Hotel Management
Dear Luz MThank you very much for staying at Barceló Huatulco and for your comments. We strive to make our facilities safe and pleasant, as well as to make our guests' visit more comfortable. For this reason, we constantly carry out the maintenance of our facilities, respecting the classic Mexican architectural style that symbolizes us so much, for that reason some people considered outdated the hotel.On the other hand, it is great to read that you enjoyed your stay and could relax thanks to the peace and quietness of the hotel's facilities. Thank you for your preference, we hope to have the opportunity to serve you again soon. Best regards,Guest service.
by A traveller
Posted Sep. 2, 2024 on Expedia
Excellent!! Super recommended
Comment from Hotel Management
Sep. 2, 2024 by Guest service, Hotel Management
Dear FridaThank you very much for staying at Barceló Huatulco hotel and for your comments.It is great to read that you had an excellent holiday because guest's satisfaction is our priority.Also, we are so honored with you for recommend us.Once more, thank your for your preference, we look forward to hear from you soon.Best regards,Guest service.
by A traveller
Posted Aug. 21, 2024 on Expedia
Bueno para el precio. Pedí dos camas, nos dieron solo una, la vista al mar está a cierta distancia, no justamente en frente al mar. La comida es normal, nada espectacular, poca variedad día a día, bebidas no muy buenas. El restaurante mexicano muy bueno, las instalaciones buenas, bar en la alberca con sombra :). La atención del personal bastante buena y agradable ; )
Comment from Hotel Management
Aug. 22, 2024 by Guest service, Hotel Management
Apreciable ClaudioMuchas gracias por elegir el hotel Barceló Huatulco, así como por el tiempo dedicado a compartirnos su experiencia. Lamentamos el inconveniente con su habitación, la preasignación se realiza respetando la categoría reservada siempre tratando de dar el tipo de cama que solicita el huésped. Desafortundamente en la temporada alta hay fortuitos que nos complican realizar cambios, por lo cual, le ofrecemos una sincera disculpa.Por otra parte, sus comentarios en relación con los alimentos y bebidas se compartirán con los jefes departamentales para su consideración en los planes de mejora continua y continuar esmerándonos en brindar un servicio de calidad.Gracias por su reconocimiento a la amabilidad y atención que brinda nuestro personal, el cual, es sumamente valioso ya que gracias a su labor, es posible que nuestros visitantes se sientan bienvenidos y acogidos en todo momento.Reiterando nuestro agradecimiento por sus comentarios, nos despedimos esperando tener la oportunidad de servirle nuevamente en un futuro cercano.Cordialmente,Guest service.
by A traveller
Posted Aug. 13, 2024 on Expedia
The most unpleasant resort experience me and my family have had we will never return. Only bright side was the fantasia show and the beach. I have never experienced such unpleasant experience one after another the staff was horrible. I would never recommend anyone come here. Every single one of us had food poisoning . The bar tenders are the worst part of the resort refused to wash hands and half cleaned the cups with a quick rinse.
Comment from Hotel Management
Aug. 17, 2024 by Guest service, Hotel Management
Dear DanieThank you very much for taking the time to share your comments about your stay at the Barceló Huatulco hotel.It is great to read that you enjoyed the Fantastic show as well as the beach while you stayed among us.For us the safety and well-being of our guests is a priority, therefore, all kitchen procedures adhere to high standards of hygiene and food safety of international organizations that audit the hotel monthly, and our scores are above 90%. So, we can ensure that our food is clean and cannot harm health. Regarding your last highlight, our bartenders must wash their hands constantly and we are very sorry to read that you did not see that process which is an obligation for them. We will reinforce this procedure with all team members. Once more, thank you for your feedback which allows us to improve our daily operations in order to offer a quality service to all guests.Best regards, Guest service.
by A traveller from el centro
Posted Aug. 13, 2024 on Expedia
The dress code for your restaurants are dumb ...you on a beach town ..how can you ask for long pants and dress shoes...for sure is not a Grand Lux Hotel...but over is good places to come back again...
Comment from Hotel Management
Aug. 13, 2024 by Guest service, Hotel Management
Dear GabrielThank you very much for taking the time to send us your comments about your recent stay at Barceló Huatulco hotel.Regarding our policy regarding long trousers for gentleman during a la carte dinners, this is a standard requirement and was put in place to maintain a certain quality of service. Also, we would like to add that all of our partners are aware of this fact and should be notifying our guests of this prior to their arrival, also guests are reminded of this requirement at check in.Despite the above, it is great to know that you consider our a good place to have a next vacation.Once more, thank you for your comments, we hope to have the opportunity to serve you in the near future.Best regards,Guest service.
by A traveller
Posted Aug. 7, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Guest service, Hotel Management
Apreciable AureliaGracias por darnos la oportunidad de atenderle durante su reciente estancia en Huatulco.Siempre nos resulta agradable saber que a través de nuestro trabajo, nuestros clientes disfrutaron de sus vacaciones y regresan a sus casas con gratos recuerdos.Nos despedimos de usted reiterando nuestro agradecimiento por su preferencia, deseamos poder servirle otra vez en un futuro cercano.Cordialmente, Guest Service.
by A traveller
Posted Aug. 7, 2024 on Expedia
The restaurants are top notch ! The buffets have so many varieties and assortment of foods. You cannot go wrong at any of the buffets. Their drinks, alcoholic, are not stiff so I think I'd like an improvement in that area. The staff is beyond excellent, very courteous and attentive. There is an airport transfer you can purchase at an affordable price. The spa is very nice and clean. I got a massage there, and it was good. There were nightly shows that were very entertaining and enjoyable. Small shops just across the street where you can get some souvenirs or even just a junk food fix.
My only complaint would be the check in and check out process. There was one guy when we checked in, three families in front of us for a wait time of 30 minutes. The check out, you must remember to bring all your pool towel cards back but there is no smooth process to check out as you are waiting in the same line that those that are checking in are standing in.
Overall, a great all inclusive that has everything you need for a family vacation.
Comment from Hotel Management
Aug. 7, 2024 by Guest service, Hotel Management
Dear ElizabethReceive a warm greeting from the Barcelo Huatulco team, thank you for this great review about your recent stay.We feel so honored for your praising words regarding food service which is one of the most important topics to deliver a complete holiday experience. Also, we will share your comments about drinks to improve the service at bars. About the staff, their kindness and helpfulness are some of our hotel's greatest strengths, as they work hard every day to make our guest feel welcomed all the time and taken care of, so we will congratulate them all on your behalf.Finally, thank you for your constructive comments about the front desk service, which will be taken into account to reduce the waiting time. Once more, thank you for your preference, we look forward to hearing from you soon.Best regards,Guest service.
by A traveller
Posted Aug. 5, 2024 on Expedia
Huatulco was AMAZING!!! Barcelo not so much. The food was not good at all. No flavor the drinks were watered down. Not what I expected from a Resort. The pool was dirty. If you want to Visit Huatulco do not stay at Barcelo.
Comment from Hotel Management
Aug. 7, 2024 by Guest service, Hotel Management
Dear CarinaReceive a warm greeting form the Barcelo Hutulco team, thank you for your preference and the time to rating our service.We lament not been able to exceeded your expectations regarding food ang beverage service, our team do their best to delight our guests’s palate, so we will share you comments with them with the aim to improve this topic. However, it is important to mention that we do not water down the drinks, the flavor can be modified when the ice defrosts. Hygiene is one of the most important aspects to provide a safe and comfortable service, so that, the hotel is audited by national and international organizations to guarantee that high quality standards are met, one of them is the water in the pools, however, we will request to maintenance team reinforce the cleanliness procedures.Once more, than you for sending us your comments, we hope to have a new opportunity to serve you in the near future.Best regards,Guest Service.
by A traveller
Posted Aug. 3, 2024 on Expedia
All ok
Comment from Hotel Management
Aug. 3, 2024 by Guest service, Hotel Management
Dear Maria Sylvia Thank you for taking the time to rate your recent stay at Barceló Huatulco. Your feedback is very important to us and we are delighted to hear that you enjoyed your stay.We are looking forward to hearing from you soon.Sincerely,Guest service.
