Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juin 2024 sur Expedia
The staff was the best part of the trip. Everyone was exceptionally nice and welcoming. The room didn’t look like it was cleaned properly. The food for someone who is Colombian/American wasn’t what I expected. I loved the people outside in back of the hotel where the beach, they were selling souvenirs. It was good for the price.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Guest service , Gestion de l’hôtel
Dear LissetteThank you for your review. It's great to hear that you enjoyed the friendly staff and the beach vendors outside the hotel. We will make sure to address the room cleanliness issue and food quality. We hope to welcome you back soon at Hotel Decameron Galeón.Best regardsLilibeth Martínez Jefe de servicio al huésped Decameron Galeón Santa Marta
par un voyageur
Publié le 13 mars 2024 sur Expedia
Todo muy bien
Commentaires de Gestion de l’hôtel
15 mars 2024 par Guest service , Gestion de l’hôtel
Estimada Valentina ¡Gracias por compartir tu experiencia en el Hotel Decameron Galeón. Nos alegra saber que todo estuvo bien durante tu estancia. ¡Esperamos verte de nuevo pronto!CordialmenteLilibeth Martínez Jefe de servicio al huésped Decameron Galeón Santa Marta
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Por La entrega de habitacion anticipada cobran dinero extra aun teniendo habitaciones disponibles
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Guest service , Gestion de l’hôtel
Estimada Beatriz DoloresGracias por compartir tu experiencia en el Hotel Decameron Galeón. Lamentamos que tu estadía no haya sido satisfactoria en cuanto a las condiciones que aplican para el ingreso antes de las 3:00pm. El concepto se llama Uso Anticipado de las instalaciones, este concepto te da derecho a disfrutar de los servicios y zonas comunes antes de la hora indicada para el check in; no incluye la entrega de habitación, estas se entregan normalmente a partir de las 3:00pm; aunque, si contamos con habitación disponible se te entrega la llave siempre que la acomodación se ajuste a esas habitaciones disponibles listas. de lo contrario te asignamos a la hora oficial con las solicitudes requeridas en tu reserva. De igual modo, hemos compartido tu observación con el área de recepción para verificar lo sucedido y corregir en lo que haya lugar. Apreciamos tu amabilidad al proporcionar tu opinión. Esperamos verte pronto!Saludos cordialesLilibeth Martínez Jefe de servicio al huésped Decameron Galeón Santa Marta
par un voyageur
Publié le 25 juin 2023 sur Expedia
I didn't like to make lines to reserve your lunch and dinner.
Commentaires de Gestion de l’hôtel
15 juill. 2023 par Guest Service manager / Decameron Galeón , Gestion de l’hôtel
Thank you for your feedback, Claudia Constanza Rodriguez. We apologize for the inconvenience you experienced with the lunch and dinner reservation lines at Hotel Decameron Galeón. We appreciate your feedback as it helps us improve our services. We will make sure to address this issue and find a more efficient way to handle reservations.
par un voyageur
Good value!!!!
Publié le 25 avr. 2023 sur HotelsWhen I read the reviews I was somewhat nervous about my choice but I found that for the price the place was terrific. I think some folks are just too spoiled. The only minor complaint was the way dinner reservations had to be made..... MR
Commentaires de Gestion de l’hôtel
2 mai 2023 par Guest Service manager / Decameron Galeón , Gestion de l’hôtel
Dear Guestwe want to thank you for answering and let us know your opinion which is very important for us.We are glad to know that you enjoyed the services of our hotel.We are very sorry to read that we did not meet your expectations on the way dinner reservations had to be made. We will checked it out with the staff involved to continuously improve our guests experience. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Guest Service Manager / Decameron Galeón
par un voyageur
Publié le 11 avr. 2023 sur Expedia
The pool.
No playground for kids.
Commentaires de Gestion de l’hôtel
2 mai 2023 par Guest Service manager / Decameron Galeón , Gestion de l’hôtel
Dear Mary WinnifredWe want to thank you for answering and let us know your opinion which is very important for us.We are very sorry to read that we did not meet your expectations on swimming pool and playground for kids. We checked it out with the staff involved and we are taking corrective actions. Also, we take this opportunity to share that we are in the process of remodeling in general, which includes projects in our swimming pools, to continuously improve our guests experience.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations.Best Regards,Guest Service Manager / Decameron Galeon
par un voyageur
Publié le 26 févr. 2023
I came in about noon and they only offer soft drinks we have to wait at 6Pm to eat something - no transportation from airport and after checkout no transportation to the airport- in the bar few options of drinks- absolutely I do not recommend this hotel
Commentaires de Gestion de l’hôtel
7 mars 2023 par Guest Service manager / Decameron Galeón , Gestion de l’hôtel
Dear guest Thank you so much for your opinion. We are sorry. We want to apologize to you for not meeting the expectations of your trip. Our team will be committed to doing a better job. We review your comments to use improvement strategies. We want to have the chance to serve you again at our hotel.Best regards Guest services manager / Decameron Galeón
par un voyageur
Viaje familiar
Publié le 6 oct. 2022 sur HotelsEn términos generales bien, el hotel le falta renovación sobretodo en las habitaciones, el Tv cable no sirvió en los 3 días, el All Inclusive es lo que salva a esta cadena
Commentaires de Gestion de l’hôtel
6 mars 2023 par Servicio al huésped / Decameron Galeón , Gestion de l’hôtel
Estimada LIZMILASinceros agradecimientos por el tiempo dedicado a calificar nuestros servicios. Su apreciación nos ayuda a continuar entregando con esmero en esta labor que cada día nos compromete a brindar una grata experiencia a todas y cada una de las personas que nos eligen para disfrutar sus vacaciones. Es un privilegio poder atenderla en una nueva oportunidad. Cordialmente Servicio al huésped / Decameron Galeon
par un voyageur
Publié le 16 juin 2022 sur Expedia
The employees are friendly
Commentaires de Gestion de l’hôtel
11 nov. 2023 par Guest service , Gestion de l’hôtel
Dear Elkin DarioThank you so much for your opinion. We want to thank you for answering and let us know your opinion which is very important for us. We are glad to know that you enjoyed of your attention. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best RegardsGuest Service Manager / Decameron Galeón
par un voyageur
Publié le 19 avr. 2022 sur Expedia
Friendly staff was the only good thing
No internet or poor connection
Food quality was bad, quality off alcohol drinks was bad, in a country with so many fruit it was no a single natural juice for breakfast, in a 1 off 10 for us was a 3
Commentaires de Gestion de l’hôtel
2 mai 2022 par Guest Service Manager , Gestion de l’hôtel
Dear guest
Thank you so much for your opinion. We are sorry.
We want to apologize to you for not meeting the expectations of your trip. Our team will be committed to doing a better job. We review your comments to use improvement strategies.
We want to have the chance to serve you again at our hotel.
Best regards
Guest services manager / Decameron Galeó
