Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Agréable
Publié le 1 août 2024 sur HomeAwayBelle villa mais très peu entretenue. Électro en panne. Problème de vidange, problème de portes, carreau cassé. . .prix exagéré. Emplacement trop éloigné donc voiture nécessaire sinon piscine super et bien entretenue. Grand pièces et agréable
Commentaires de Gestion de l’hôtel
12 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, your comments help us improve. Sorry I had to be with the craftsmen while they were getting the villa ready for you.
par un voyageur
Espaciosa y lujosa
Publié le 20 sept. 2024 sur HomeAwayLa villa tenía de todo y es muy grande. Muchas habitaciones y estaba muy bien equipada.
Commentaires de Gestion de l’hôtel
12 déc. 2024 par VrboOwner, Gestion de l’hôtel
Gracias , nos alegra saber que disfrutaron de su estancia
par un voyageur
Disgusting disgraceful and dangerous
Publié le 13 août 2024 sur HomeAwayThis place is absolutely disgusting and nowhere near like what it looks in the photos, we had 3 power cuts and potentially life threatening to one of the children we had with us as he needs power to take his medication. 14 hours without power we were locked in the villa as couldn’t get out the electric gates with very little water left and phone batteries on their last legs. I relayed all this information to the host who proceeded to completely ignore us. Completely filthy and nowhere near worth the money. I wouldn’t stay again if it was free. Absolutely disgusting treatment of guests
Commentaires de Gestion de l’hôtel
29 août 2024 par VrboOwner, Gestion de l’hôtel
We deeply regret that your experience did not meet your expectations. We would like to address some important points in your comment. We are concerned about the power outages, but it is important to clarify that these were caused by improper use of appliances and air conditioning. We have always provided detailed instructions to avoid these problems and, each time we have been contacted, we have been quick to assist in restoring the power supply by raising the fuses. Also, the villa is presented exactly as shown in the photos and descriptions. We strive to maintain the standards of cleanliness and maintenance of the property, and we are sorry that you did not notice this during your stay.s in the instructions we left at the villa. We are always willing to help and seek to continually improve our guests' experience.
par un voyageur
Verouderde woning
Publié le 16 avr. 2024 sur HomeAwayOns verblijf was gezellig maar dan vooral omdat dat was met mijn gezin dat van mijn broer en van onze ouders. was een verrassing voor de ouders.
Helaas moeten vaststellen dat alhoewel ons werd gezegd dat er voorzieningen waren voor 23 personen (waren zelf met 12 dat er slechts 8 handdoeken aanwezig waren.
ook waren er meerdere keukentoestellen defect, (dampkap, broodrooster, licht keuken alsook geen geschikte tafel voor 12 personen aanwezig))
Ook was het zwembad zeer vuil.
Matrassen bedden waren ronduit slecht.
we waren er slechts 5 volle dagen en na dag 3 alles pas opgelost.
Dat is enorm jammer want heel veel gebeld en sms sen gestuurd met Fidalsa. Maniana is echt wel paar dagen later in Spanje.
dit huis heeft zeker potentie maar zal dan wel beter verzorgd moeten worden, zeker onderhuid en binnenshuis.
par un voyageur
Perheloma
Publié le 14 mars 2024 sur HomeAwayVietimme 6 yötä täällä. Oli upea paikka.
Commentaires de Gestion de l’hôtel
28 mars 2024 par VrboOwner, Gestion de l’hôtel
Kiitos, hienoa kuulla, että sinulla oli hauskaa : )
par un voyageur
Worth a visit
Publié le 5 sept. 2023 sur HomeAwayArrived in the dark & struggled to open the electric gate – fob in the key safe! The 24-hour WhatsApp didn’t respond for 12-hrs.
Villa lovely, although had major issues - electricity blew multiple times/day for 5 days first week. No response from WhatsApp (no number to call) - host was quick with emails. Said to reset meters but wouldn’t work. One night, this stopped working & had electricity only for fridges & fans (few worked). No air con in August was uncomfortable. Asked for additional fans - never came. After several asks, host sent an electrician who said we shouldn’t be flicking fuses on so often & said we were lucky not to have had a fire! Replaced box & we no problems for the rest of the stay.
Large utility room & 2nd fridge freezer.
Lots of supplies in kitchen, filtered tap & bottle of Rioja from the hosts. No oven gloves & one blunt knife.
High spec villa; few scuffed walls & outside garden lights don’t work. No cleaner in 15 days stay & requested extra pool cleans as quickly turned murky. White clothes turned yellow. Pool temperature was great.
Need taxis or hire car to get around as it is a decent walk into Santa Pola. Tried to book taxi - contacted 5 firms, none recognised address or had cars free. Uber – no chance!
Lots of mosquitos & wasps – don’t walk on the grass in bare feet!
Recycling & waste bins close to the villa - take all your own rubbish as there is not a collection.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your comments, they help us improve, we hope to see you again soon.
par un voyageur
Viaje Fin de Curso
Publié le 5 juill. 2023 sur HomeAwayUn gran alojamiento para grandes grupos, está equipado con muchas cosas. Un buen sitio para desconectar, ademas atienden rápido a cualquier necesidad que tengas. Un sitio muy recomendable
Commentaires de Gestion de l’hôtel
26 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you
par un voyageur
Schlechte Kommunikation
Publié le 2 juill. 2023 sur HomeAwayDie Villa war größtenteils sauber und die Lage war gut. Jedoch gab es bei der Kaution sehr große Schwierigkeiten wegen der Zahlungsmethoden. Der größte Punkt dabei war die Kommunikation, da die Mitarbeiter nur schlecht englisch konnten und das Problem nicht verstanden haben.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hello, thank you for the comments, we have 5 people on the team who speak perfect English, the only problem is that you have to finalize the security deposit, we do not charge anything, it is only for security, and you did not have it finalized, necessary to send the key collection instructions, greetings
par un voyageur
Short Hideaway
Publié le 24 mai 2023 sur HomeAwayNice Pool, nice Tenniscourt, nice House.
Commentaires de Gestion de l’hôtel
25 mai 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your comment and for trusting Fidalsa for your booking, we hope to see you soon.
par un voyageur
Fina utemiljöer
Publié le 30 avr. 2023 sur HomeAwayJättefina utemiljöer
Fin pool
Lite blandad kvalite på sängar
2 elavbrott som störde lite
Commentaires de Gestion de l’hôtel
2 mai 2023 par VrboOwner, Gestion de l’hôtel
Thank you Fina for your comments, we are glad to know that you enjoyed, we are sorry for the power outages, we will check with our technician so that it does not happen again, excellent guests, you are always welcome, good day