Avis Adorable cottage Golf Cart, carriage house and community pool!

We take our customer feedback very seriously and were disappointed to read your review. It’s unfortunate that your experience with us did not meet your expectations. However, we must address several inaccuracies in your comments: 1.The Golf Cart Fee: This home has been on our program since January of 2021, in that time the description has never wavered, the golf cart has ALWAYS been an option for the additional fee. Which you were informed of when you first emailed a few days before your arrival complaining about. 2. Backyard not being prepared for renters: We always perform two thorough inspections of our rental property before a guest's arrival. The first inspection is conducted prior to the cleaning process, and the second inspection follows directly after cleaning is completed. These steps ensure that the property, including the patio, is in excellent condition. To further support this, we have documented evidence in the form of pictures from both inspections showing that the patio and home were in pristine condition before your arrival. 3. Mattresses: As part of our standard procedure, after your stay, one of our inspectors conducted a thorough examination of every mattress in the home. All the mattresses and toppers in the home are under two years old. We have not received any complaints about the mattresses being unsuitable for sleeping. Additionally, there have been no reports from previous guests about any stains, such as yellow or brown spots, prior to your stay. The homeowners are dedicated to continually updating and enhancing the property to ensure the utmost comfort for their guests. They are also more than willing to replace any bedding, or furniture if necessary. 4. Room Above Garage Smell: We have no report on file of you calling in to let us know there was an issue with the room above the garage, or of it being uninhabitable during your stay, where this could be addressed and handled for you during your stay. 5. Garage being Locked: The garage is not offered with home; therefore, it is locked to maintain the owner’s personal possessions. 6. No Beach Chairs, Sand Toys, etc.: We do not advertise that any items such as beach chairs, sand toys or anything of the nature is provided or available at the home. In your reservation confirmation email, you are provided with a list of items the home comes stocked with to get you started. 7. Pool Closing Time: The pool is a community pool; we do not determine the closing time. 8. Distance from the Beach: The distance from the beach is .5 mi exactly. Our team works tirelessly to provide exceptional service, and it's clear from numerous positive reviews that many customers recognize our efforts. We regret that your experience did not reflect our high standards. We encourage constructive criticism, but spreading misinformation helps no one. If you have further constructive feedback, feel free to contact us directly.

Thank you so much for your kind review! We're delighted to hear that you enjoyed the beauty and tranquility of both the home and the neighborhood. It’s great to know that renting a golf cart made your trips to the beach even more enjoyable and that having a bathroom in every room added to your comfort. We're so glad you had a wonderful stay and are sad it's over. We hope to have the pleasure of welcoming you back for another memorable visit soon!

Dear Nancy, We're thrilled that the house provided enough space for your family to enjoy a comfortable stay. Thank you for sharing your experience, and we hope to welcome you back again soon! Warm Regards, Sand Dollar One

Dear Cheryl, Thank you for sharing your thoughts about your recent stay at Sand Dollar One. I personally took care of your early Sunday morning needs and I want you to know that your satisfaction is our utmost priority. While we strive for perfection, I acknowledge that there's room for improvement. I'm grateful for the opportunity to address your concerns. As you know, I extended the use of the cart for the entire week and gave you a partial refund. I'm genuinely surprised to learn about the cleaning issues you experienced. I made two visits to your rental, offering assistance, and unfortunately, I didn't receive any notice of housekeeping issues. We have dedicated teams available during and after business hours to address such matters promptly. Your feedback is valuable, and we are committed to making continuous enhancements for an exceptional guest experience. I regret that your stay fell short of expectations and would appreciate any additional details to better understand and rectify the situation. Best regards, Jim Chapin Owner, Sand Dollar One

Dear Scott, We are so excited you and your family had an amazing time in the lovely home. The home is well equipped so that you do not have to dine out . That can be quite costly. I wish we had known about the grill brush. We would have been happy to bring some new ones over. We do supply initial amenities upon arrival but it is a good idea to bring some products if you are staying several days. We hope you plan to make a tradition in this home with the baby. Please give us a call direct to receive a repeat guest discount.

We thank you for taking the time to share what a nice time you had. The house is very spacious and wonderful for large families. The location is also excellent being in a gated community within easy access to the beach. We hope you plan on visiting again in the future? If so, please give Sanddollar One a call directly for a repeat guest discount.

Dear Ruthie, We thank you so much on sharing what a fabulous time you had at Kriss Cottage. Its is simply perfect for a large family wanting to vacation together with plenty of space for all. The golf cart is a huge plus as well. Oh and the Ice Cream is unbelievable! We hope you plan on visiting again in the near future? If so, make sure to give Sanddollar One a call directly to receive a repeat guest discount.

Dear Robert, We are thrilled you and your family had a joyous vacation in this amazing home. Sanddollar One appreciates the top score you gave us in all categories. This home truly is paradise. Remember, the next time you are in town you and book directly with Sanddollar One you get a return guest discount plus save on all those VRBO fees. We hope to host you again soon. Regards, Sanddollar One

Hi Steve- We are thrilled you had a wonderful vacation and enjoyed your stay! At times when issues arise, it is our top priority to get those issues resolved as quickly as possible. We hope you and your family will be visiting the area again sometime in the near future. If so, please give us a call direct so that you will receive the small repeat guest discount. Regards, Sanddollar One