Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Needs Improvement
Publié le 22 mars 2024 sur HomeAwayI think the place has great potential, the view is great, has great access and location. A bit breezy, but I liked that. A couple appliances did not work (Stove and coffee maker), probably not reported to the manager, as I mentioned it to a employee and a maintenance company was there promptly the next morning. The kitchen is nice, although sparcely outfitted. The bedroom would be a lot nicer with a dresser and a place to hang clothes. Wifi was good. The bathroom felt more like a laundry room with a toilet rather that a bathroom with a W/D. The complex was mostly unoccupied, almost a ghost town feeling but we stayed at the end of the season. I think with a little TLC this would be a 4 or 5 star unit. It's quiet.
par un voyageur
Absolutely beautiful, with a few minor issues.
Publié le 23 mars 2016 sur HomeAwayFirst rate construction, beautiful interior, incredible view. You will definitely need a car. Name of the property: Arenal Malaku Condos. Please note: you are about 1 hour from La Fortuna, or 45 min from the Hot Springs. Property manager never got back to us with the name of the condo, a phone number, or any instructions how to get there. If you put up that name on the Internet, you can find it under Google Maps.
Internet connection at this condominium is extremely poor. There is no cable television, and you cannot stream Netflix or Amazon prime. They are planning to fix this, but from my understanding this has been a problem for more than six months, and the owner appears to not respond. I knocked on his door at 9 PM telling him I needed Internet or some form of cable and he answered the door in a speedo, refused to put on a pair of shorts, basically told me to go to hell. Don't expect much in the way of helpfulness.
So, regarding the place itself it's beautiful. All amenities are wonderful, except for the Internet. The owner is a bit of a jerk.
Commentaires de Gestion de l’hôtel
3 avr. 2020 par VrboOwner, Gestion de l’hôtel
Regarding review on VRBO I have complete certainty that in our properties is written the name Arenal Maleku not understand you say does not appear.
Regarding the property manager never sent them information to get to the condo was a mistake which we are improving, I am sorry and thanks for your review.
With the internet I have doubt especially since I am responsible for all these problems I see a speed test on the router Condominium where they stayed and everything was working well. The problems we have had in the past with the internet has not been with speed but with routers, some misconfigured or damaged so we proceed to change or reconfigure the router as soon as possibIe.
No cable TV, all condominiums have boxes Roku in which customers can access to transmission channels in the US and Canada, channels of Costa Rica are not available Netflix or Amazon Prime works very well as we have had customers previously and they have not had problems accessing these accounts. It is worth mentioning that the customer must be subscribed to Netflix or Amazon Prime. I suggest USTV is very good because one of the Condo owners use USTV.
You knocked on the door of a condominium owner at 9:00 pm as he was about to sleep not the owner of the entire project; as I reported at our meeting in my office the day before departure, in which I explained that no single owner because it is made up of partners.
