Note fondée sur 422 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Front desk employee had no idea what he was doing.. took us 1.5 hour to put us in 2 rooms.
Got put into a handicap room double bed and another double bed , when we both had kings…
Told the property. They did nothing to compensate us….
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Service, Gestion de l’hôtel
Daniel, the situation you described is not reflective of the level of service our team members strive to provide. Providing our guests with an exceptional experience is important, and the team would like to discuss your visit further. Please contact us directly at your convenience.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The property was nice. However when we arrived they gave us a room that’s was already occupied. Then they gave us an ADA room stayed for two nights and our room wasn’t cleaned once and we had to call down for towels. Went to dinner came back and our keys didn’t work. They had checked us out early.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Service, Gestion de l’hôtel
Tara, thank you for sharing your experience. It is important that guest room assignments are properly managed and that guests receive attentive service during their stay. The feedback regarding room cleaning and key access is appreciated. The team always aims to ensure a superior experience for each guest, and they hope to have the opportunity to make your next visit a more seamless one.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Fantastic hotel and super friendly staff
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Service, Gestion de l’hôtel
Margaret, it’s wonderful to hear you had such a fantastic experience at the AC Hotel Santa Rosa Sonoma Wine Country. The team is thrilled to know you found them very friendly. We look forward to welcoming you back soon!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Service, Gestion de l’hôtel
Charles, thank you for staying with us at AC Hotel Santa Rosa Sonoma Wine Country. We're thrilled to see such a positive rating and are glad you had a great experience. We hope to welcome you back soon!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Great hotel
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Service, Gestion de l’hôtel
Monica, it's wonderful to hear you had a great time at AC Hotel Santa Rosa Sonoma Wine Country. Thank you for choosing to stay with us!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
par un voyageur
Couldn’t ask for more!
Publié le 4 sept. 2024 sur HotelsWhat a great hotel! Plenty of parking around, very clean, staff was awesome, very modern. Was a perfect weekend getaway hotel, loved the location too!
par un voyageur
Publié le 26 août 2024 sur Expedia
This was a great hotel experience. It’s in the middle of downtown and very close to food and the highway. The property was quiet and clean. The staff especially Danny at the front desk was awesome.
par un voyageur
Publié le 25 août 2024 sur Expedia
Great Place to stay!
par un voyageur
Publié le 23 août 2024 sur Expedia
The staff are so friendly and helpful. Loved all the recommendations! Strong AC and waterfall shower were nice touches. Would stay again if in the area.
