Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Very high cost for quality level. Expedia had a 9.2 rating. We were expecting a very different property.
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear David, thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations, especially considering the high rating on the booking platform. We understand your concerns about the cost relative to the quality of your stay and apologize for any disappointment you felt. Please know that we continually strive to provide excellent value and a high-quality experience for all our guests. We appreciate your input as it helps us identify areas for improvement. We hope you will consider giving us another chance in the future to better meet your expectations.Best Regards, Guest Experience Team
par un voyageur de Henderson
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Clean and quiet. Had everything we needed
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Shawna, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and quiet accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Santa Rosa Inn on your next visit!Best Regards, Guest Experience Team
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Room was spacious and clean. The shower and sink collected water, draining slowly. Bed was comfortable. Property was old but updated. Not many options for food/drink in area. Had bad storm which knocked the power out, not the hotels fault. Felt safe, it was great for an overnight stop while traveling.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jennifer, thank you for your review. We are pleased that you found the room spacious and clean and liked the comfortable bed. We apologize for the slow-draining shower and sink and the limited food and drink options in the area. While the storm and power outage were beyond our control, we are glad you felt safe during your stay. Your feedback is appreciated, and we will look into the drainage issues to improve our facilities. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Santa Rosa Inn, so we shall ensure that no such lapses occur during our guests' visits. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Guest Experience Team
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Property is in need of major repairs and updates. Inside needs to be painted and repaired. Shouldn’t be as much as it was.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Melanie, we appreciate your candid review. We understand that the property is in need of repairs and updates, and we're actively working on improvements to enhance our guests' experience. Your feedback is valuable to us as we prioritize these updates. Thank you for bringing this to our attention, and we hope to provide you with a better experience during your next visit.Best Regards, Guest Experience Team
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Clean and tidy but limited eating options nearby.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jean, we appreciate your positive comments about the cleanliness and tidiness of our hotel. We understand that having limited eating options nearby can be inconvenient, and we're sorry for any inconvenience this caused. We are continually exploring partnerships and recommendations to enhance our guests' dining experiences. Thank you for your feedback, and we hope to welcome you back for an even better stay at Best Western Santa Rosa Inn.Best Regards, Guest Experience Team
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Perfect stay everything we expected!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Derek, many thanks for your glowing review of our hotel. At Best Western Santa Rosa Inn, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Santa Rosa!Best Regards, Guest Experience Team
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
