Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The room smelled very musty, the towels and the sheets were worn completely out.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Jimmy, thank you for sharing your feedback with us. We're sorry to hear that your room did not meet our standards of cleanliness and comfort, particularly with the musty smell and worn towels and sheets. We take these concerns seriously and will address them with our housekeeping team to ensure that all linens and towels are in excellent condition and that rooms are properly ventilated. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to provide you with a much-improved stay in the future.Best Regards, Guest Experience Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Susan, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Guest Experience Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Lawrence, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Guest Experience Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Clean rooms. Friendly staff.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Heather, Thank you for your kind words! We're thrilled to hear that you enjoyed clean rooms and found our staff friendly. Creating a welcoming and tidy environment is our priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another great stay!Best Regards, Guest Experience Team
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Pleasantly surprised
We have had an unfortunate experience with Best Western before but this was exceptional
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Jane, Thank you for your feedback! We’re thrilled to hear that your recent experience with us exceeded expectations and restored your confidence in Best Western. We strive to provide exceptional service, and it’s wonderful to know we succeeded in making your stay enjoyable. If there’s anything specific that stood out or if you have any additional feedback, we’d love to hear it. We look forward to the opportunity to welcome you again!Best Regards, Guest Experience Team
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The woman who checked me in pretty late in the evening was very helpful and efficient, we were ready to get to bed.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Monica, Thank you for your kind words! We’re glad to hear that the woman who checked you in was both helpful and efficient, especially after a long day. It’s important to us that guests can settle in quickly and comfortably. Your feedback is much appreciated, and we hope to have the pleasure of welcoming you again soon.Best Regards, Guest Experience Team
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Outstanding condition of room with more than adequate amenities. Breakfast was very good as well. I was impressed!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Kevin, Thank you for your wonderful feedback! We’re thrilled to hear that you found the room in outstanding condition and appreciated the amenities. It’s also great to know that you enjoyed the breakfast. Your positive remarks mean a lot to us, and we look forward to the opportunity to impress you again on your next visit!Best Regards, Guest Experience Team
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 7 sept. 2024 sur Hotels
The twenty dollar pet fee per dog per night was excessive. Most Best Western’s don’t charge extra. Other than that it’s just a basic old school motel.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hello Paul, We understand your concern about the pet fee and appreciate your feedback. While some of our locations do have varying policies regarding pet fees, we strive to ensure our rates are competitive and reflective of the value we offer. We recognize that our property may have a more traditional motel feel, and we are continuously evaluating ways to enhance our amenities and services. Thank you for sharing your thoughts, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Best Regards, Guest Experience Team
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The mattress was very worn out. Uncomfortable to sleep on! The room was ok!
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Beth, Thank you for sharing your feedback. We're sorry to hear that the mattress in your room was uncomfortable, as we understand how important a good night's sleep is. We will be inspecting the mattress in that room and replacing it if necessary to ensure a more comfortable experience for future guests. We're glad the rest of your stay was satisfactory and hope you'll consider giving us another chance in the future.Best Regards, Guest Experience Team
