Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,7 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2024 sur Expedia
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Low budget
Publié le 16 sept. 2024 sur HotelsBasic no frills. This place needs an update. Be aware that it's right next to the freeway and noisy. Good A/C. Elevator. It was clean. This motel is frequently overbooked. I got a room this time but won't bother to book again.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kathleen, Thank you for being our guest. It is nice you were pleased with your clean room with its amenities. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver the best service of any hotel in the area. We hope you'll return to stay with us again while you visit the city! Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The bathroom didn't have shampoo nor conditioner, it was necessary to request it to the lobby if you needed.
That is completely non acceptable.
I will not repeat.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Garys, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We would like to invite you back to experience the stay you expect and deserve. Thank you. Sincerely, Hotel Management
par un voyageur
Publié le 15 sept. 2024 sur Hotels
The walls are so thin you can hear everything the people next to you are saying and every footstep around but that wasn’t the worst part there was poop on the walls in the bathroom pee still on the toilet seat and the little kitchen area was disgusting especially the microwave and fridge door not to mention all the pistachio shells in the ac unit
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for bringing these issues to our attention. We sincerely regret that your stay was not up to the standards we strive to provide. Cleanliness and comfort are priorities, and the conditions you described are far from acceptable. Your concerns will be shared with the appropriate teams to ensure these matters are addressed promptly. We appreciate your feedback and hope for the opportunity to improve your experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 7 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Hotels
par un voyageur
Publié le 3 sept. 2024
The walls in our room were gross and dirty. The sheets were stained. We asked for blankets and were told they would call back but they never did, worst of all we had two people knock on our door at 11 pm asking to be let in and there was nothing good nor safe that was going to come from opening the door. The elevator was gross and smelled. Overall, just a really bad experience.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Katie, Thank you for choosing our hotel and for taking the time to provide feedback. We sincerely apologize for the issues you encountered, from the cleanliness of the room and elevator to the unsettling experience with the late-night disturbance. This is not the level of service we strive for, and your concerns will be addressed with our team to ensure improvements are made. We regret that your stay was uncomfortable, and we hope to welcome you back in the future to provide a much better experience. Sincerely,Hotel Management
par un voyageur
Publié le 2 sept. 2024 sur Expedia
room furniture seem very mature
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear elisa, Thank you for sharing your feedback. We understand that the condition of the furniture did not meet your expectations. We are currently reviewing and updating our furnishings to ensure a more comfortable and modern environment for our guests. Your comments are important to us as we work to enhance our accommodations. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
par un voyageur
Horrible Stay spend the extra money.
Publié le 2 sept. 2024 sur HotelsThere were homeless people hanging around the property. Exterior was a bit rough also room smelled strong like bleach tried to call from room no answer. Bed was horrible couldn't get a good night sleep also there was no comforter or blanket which I feel are basics. Tried to talk to Front desk but receptionist didn't seem to care or
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rafael, Thank you for sharing your experience. We’re sorry to hear your stay did not meet expectations. We strive to provide a welcoming and comfortable environment and appreciate your observations. Your feedback is important for us to focus on areas for improvement. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
