Ratings based on 929 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 3, 2024
The walls in our room were gross and dirty. The sheets were stained. We asked for blankets and were told they would call back but they never did, worst of all we had two people knock on our door at 11 pm asking to be let in and there was nothing good nor safe that was going to come from opening the door. The elevator was gross and smelled. Overall, just a really bad experience.
Comment from Hotel Management
Sep. 6, 2024 by Hotel Management , Hotel Management
Dear Katie, Thank you for choosing our hotel and for taking the time to provide feedback. We sincerely apologize for the issues you encountered, from the cleanliness of the room and elevator to the unsettling experience with the late-night disturbance. This is not the level of service we strive for, and your concerns will be addressed with our team to ensure improvements are made. We regret that your stay was uncomfortable, and we hope to welcome you back in the future to provide a much better experience. Sincerely,Hotel Management
by A traveller
Sticky everything
Posted Aug. 6, 2024 on HotelsI've had good experiences at Extended Stay in other cities but this one was disgusting. It's a residential hotel full of people with barking dogs, screaming kids, sticky everything in the room, we took a tissue & wiped the counter & the tissue was literally black. Ripped sheets & the bed was basically a metal frame with a giant ravine in the center. We stayed 10 mins max before asking for a refund
Comment from Hotel Management
Aug. 7, 2024 by Hotel Management, Hotel Management
Dear Irene, Thank you for sharing your experience. We sincerely apologize for the discomfort and dissatisfaction you encountered during your stay. We understand how important a clean and comfortable environment is, and we regret that we did not meet those standards. Your feedback regarding the cleanliness, bedding, and noise will be reviewed carefully as we work to improve our services. We appreciate your input and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 6, 2024 on Expedia
Carpet was disgusting Dirty old !
Comment from Hotel Management
Aug. 6, 2024 by Hotel Management, Hotel Management
Dear olman, Thank you for sharing your feedback. We appreciate your comments about the carpet, as they help us identify areas for improvement. Our goal is to provide a comfortable environment for our guests, and we’re glad you took the time to let us know your thoughts. We hope to welcome you back in the future for a better experience.Sincerely,Hotel Management
by A traveller
Posted Aug. 5, 2024 on Hotels
by A traveller
Posted Aug. 5, 2024 on Expedia
by A traveller
Posted Jul. 29, 2024 on Hotels
by A traveller
Posted Jul. 29, 2024 on Hotels
by A traveller
Posted Jul. 28, 2024 on Expedia
by A traveller
Posted Jul. 24, 2024 on Hotels
by A traveller from Manteca
Posted Jul. 22, 2024 on Expedia
The hotel was infested with some kind of bug in the bed my husband have his back with redness my body was aching, but service
Comment from Hotel Management
Jul. 23, 2024 by Hotel Management, Hotel Management
Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
