Note fondée sur 264 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juin 2022 sur Hotels
par un voyageur
Publié le 23 nov. 2024
No elevator. We traded for a 1st floor room instead of climbing stairs with luggage. Super nice receptionist. 2 bottles of free water. Comfortable bed. Very small room for a king bed.
Overall a good overnight stay.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par LH GM, Gestion de l’hôtel
Thank you for sharing your experience! I’m glad to hear our receptionist made a great impression and that you enjoyed the comfortable bed and complimentary water. I apologize for any inconvenience caused by the lack of elevator and the room size not meeting your expectations.We appreciate your understanding and are happy we could accommodate you with a first-floor room. Your feedback helps us improve, and we hope to welcome you back for another stay in the future!Warm regards,Luis A. HernandezGeneral Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Luis H GM, Gestion de l’hôtel
We appreciate your feedback.Thank you for staying with us!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
good hotel the only problem was the elevators were not working so had to carry luggage to 3rd. floor!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Luis H GM, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay with us. I’m glad to hear you had a good experience overall, but I sincerely apologize for the inconvenience caused by the elevators being out of service. Carrying luggage to the third floor is certainly not ideal, and I understand how frustrating that must have been.We are actively working to resolve the elevator issues as quickly as possible. Your understanding is greatly appreciated, and we hope to provide you with a more convenient experience on your next visit to Santa Rosa.Best regards,Luis A. HernandezGeneral ManagerHoliday Inn Express Santa Rosa
par un voyageur de Fortuna
Publié le 23 sept. 2024 sur Expedia
Pro’s- free and easy parking, close to shopping and food, free breakfast
Con’s- Elevator out of service, non heated pool and no hot tub, small rooms, our bathroom toilet had some stains
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Luis H GM, Gestion de l’hôtel
Thank you for your feedback! We're glad you appreciated the free parking, convenient location, and complimentary breakfast. We apologize for the inconvenience with the elevator and other amenities during your stay. We’re actively working on resolving the elevator issue and will look into the concerns regarding the pool and room condition. Your comments are valuable, and we’ll address them to improve future guest experiences. We hope to have the opportunity to welcome you back and provide a better stay.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The breakfast was good but, that's about all.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Luis H GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback. While I’m glad to hear you enjoyed the breakfast, I’m sorry that the rest of your experience didn’t meet expectations. We strive to provide a positive stay for all our guests, and I’d appreciate any further details you can share so we can work on improving. Your feedback helps us make necessary changes to ensure a better stay for future guests.Best regards,
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Luis H GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Luis H GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par LH GM, Gestion de l’hôtel
Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience during your stay with us at the Holiday Inn Express Santa Rosa. Your kind words mean a lot to our team, and we're grateful for the opportunity to serve you.We look forward to welcoming you back on your next visit!Warm regards,Luis A. Hernandez
par un voyageur
Publié le 9 sept. 2024 sur Expedia
This property was not bad. The room was clean but small. The breakfast was really really good. The parking was sufficient. The bed was hard. Overall. the start was good for a single night.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par LH GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback! I’m glad to hear that you found the room clean, enjoyed the breakfast, and appreciated the parking availability. It’s also great to know that your stay served its purpose for a single night.I’m sorry to hear that the bed was not as comfortable as you hoped. We aim to provide a restful experience for all our guests, and I appreciate your comments as they help us improve.Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future for an even better experience.Warm regards,Luis A. Hernandez
