Note fondée sur 264 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Luis,We appreciate your recent stay at our hotel! Your positive rating illuminates our day. Our team works diligently to surpass your expectations and we keenly anticipate the opportunity to host you again in the future. Thank you for your support!
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tom,We admire the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
par un voyageur
Publié le 31 août 2024 sur Expedia
Awesome
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your comment regarding your recent stay and appreciate your wonderful rating! It’s always a delight to hear positive comments from guests like you. We hope to have the chance to serve you again on your next visit.
par un voyageur
Publié le 28 août 2024 sur Expedia
It is the 1st time that we stayed on the 2nd floor of the hotel. Stairs leading to the upstairs were dirty, not vacuumed. 2 people bedroom only one sink in the bathroom. One set of shampoo, conditioner for 2 people. Otherwise, the bed was very lumpy in room 216 by the window. I usually have no complaints so I am sure these little problems will be taken care of at my next visit. Staff very kind and helpful.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I regret the cleanliness issues with the stairs and the lack of sufficient amenities in the bathroom. I'm also sad to hear about the discomfort with the bed. We will investigate these concerns promptly to ensure a better experience for your next visit. I’m glad you found our staff kind and helpful and we look forward to having the opportunity to provide you with an improved stay.
par un voyageur
Publié le 28 août 2024 sur Expedia
Quiet .. great !! a good walk to Crumbl cookie!!
Commentaires de Gestion de l’hôtel
28 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michael,It is very pleasing to see this positive feedback! I’m thrilled to hear you enjoyed the quiet and appreciated the convenient walk to Crumbl Cookie. We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 26 août 2024 sur Expedia
Reasonable cost for area
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re glad to hear you found our pricing reasonable for the area. We strive to offer good value and appreciate your comments!
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your impeccable rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 24 août 2024 sur Hotels
Nice room, very clean. Only annoyance was Lou’s workers in the hall all day talking really loud.
Wish they had a pool.
Commentaires de Gestion de l’hôtel
25 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for noting the cleanliness of the room. I regret the disturbance caused by Lou’s workers and will address this issue to ensure a more peaceful environment for our guests. We’re always looking to enhance our amenities and appreciate your suggestion. We hope to see you again!
par un voyageur
Awful! How is this place still open?!
Publié le 21 août 2024 sur HotelsThis is the worst hotel experience I have ever had. When I walked up to the check-in desk, there was a frustrated employee talking to another employee. She looked at me, did not acknowledge me, then finished her conversation. When she was done, she asked me if I was checking in, and when I said yes, her reply was "Oh." Again no acknowledgment of what had just transpired. She checked me in and proceeded to wipe her sweaty face with a washcloth. I'm not sure if she was sick, or on drugs. She seemed to be breaking out in a rash. She then told me my room was on the second floor and there was no elevator)(?!). I needed to walk the long way down the hall because the light on the outside of the building with closer access was out and needed to be repaired. The carpets in the stairwell were dirty and didn't look like housekeeping ever vacuumed them. The halls smelt of popcorn and hot dogs. You can hear every conversation and TV show as you pass each room. My room was a connecting room and I could clearly hear the entire conversation and TV of the room next door. Once the old man went to sleep I could hear his snoring. I sleep with ear plugs, so I wasn't too concerned. I was awoken at 6:30 am by this couple next door speaking on their phone on speakerphone to someone and watching the news. It was so loud I could not believe this hotel is still in business. There is mold and water damage in the ceiling hallway. The complimentary breakfast was descent - better than many others.
Commentaires de Gestion de l’hôtel
25 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Marina,I’m very sad to hear about your experience and regretful for the numerous issues you encountered. This is certainly not the level of service we strive for, and I’m disappointed to learn about the problems with check-in, cleanliness, noise and overall condition. Your feedback is invaluable and we will be investigating these concerns with our team immediately to ensure improvements are made. Thank you for noting the positive aspect of our breakfast, and we appreciate you bringing these matters to our attention.
