Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,8 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
Beautiful property - lived the staff and the sorroundings. Our villa was excellent
Commentaires de Gestion de l’hôtel
8 août 2024 par The Royal Palm Team, Gestion de l’hôtel
Dear Sandeepan, thank you for your visit. It was our pleasure. We hope you visit us and our Enchanted Islands in the near future
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Royal Palms is an exceptional property that offers a unique experience immersed in nature. Guests can enjoy the tranquility and seclusion the location provides. The pool and jacuzzis are excellent, and the pleasant weather even at night makes the jacuzzis particularly enjoyable. It was a delightful experience to soak in the hot water during a drizzle, adding to the charm of the hotel, which is situated in the heart of the island.
While the hotel is relatively close to all major attractions, transportation is necessary, and it is advisable to book a taxi in advance, as they are typically around 15 minutes away. The staff at Royal Palms are extraordinarily friendly and went above and beyond to enhance our stay. Their exceptional service made our visit even more memorable.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par The Royal Palm Team, Gestion de l’hôtel
Dear Manuel it was our pleasure!!! We hope you visit us again soon
par un voyageur
Publié le 19 mai 2024 sur Expedia
All of the staff at the Royal Palm are amazing; they helped us to organize an excursion to North Seymour Island that we probably would not have considered, but ended up being one of the highlights of our trip. The weather in the hills during our stay was overcast, but was beautiful when we ventured to the pier. Maybe because of the time of year/weather, the pool and hottubs were really not usable (not clean or hot). The on-site cafe was fantastic. It was fun to see the tortoises that freely roam the property. My sister loved her relaxing massage (she is very picky, so this says a lot). One of the highlights of our stay was a 5-course dinner in the lava tunnel ~ DO NOT MISS IT.
Commentaires de Gestion de l’hôtel
20 mai 2024 par The Royal Palm Team, Gestion de l’hôtel
Dear Pamela,Thank you for sharing your detailed feedback about your recent stay at the Royal Palm. We're delighted to hear that our staff went above and beyond to assist you. We appreciate your understanding regarding the weather-related challenges with the pool and hot tubs. Rest assured, we continuously strive to maintain the cleanliness and temperature of our facilities, and we apologize for any inconvenience this may have caused during your stay.We're especially glad that you had an unforgettable dining experience with our 5-course dinner in the lava tunnel. It's feedback like yours that motivates us to continue providing unique and memorable experiences for all our guests.Thank you for choosing the Royal Palm for your vacation, and we hope to have the pleasure of welcoming you back in the future for another extraordinary stay.
par un voyageur
Publié le 17 mai 2024 sur Expedia
Incredible food, excellent service and staff. The restaurant inside the tunnel of the property its amazing.
Commentaires de Gestion de l’hôtel
20 mai 2024 par The Royal Palm Team, Gestion de l’hôtel
Dear Nicolas,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed our incredible food, excellent service, and the unique dining experience in our restaurant inside the tunnel.Our team takes great pride in delivering exceptional service and providing memorable experiences for our guests, and it's wonderful to hear that we met your expectations during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel for another outstanding experience in the future.
par un voyageur de Kaarst
Publié le 30 avr. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
20 mai 2024 par The Royal Palm Team, Gestion de l’hôtel
Thank you for visit. We hope you visit us again soon.
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 déc. 2023 par The Royal Palm , Gestion de l’hôtel
Muchas gracias por su visita. Esperamos que regrese pronto
par un voyageur
Publié le 2 déc. 2023 sur Expedia
Other than renovations (pool and restaurant), we loved the place. Friendly and helpful staff, great food, fascinating lava tunnels and a natural setting made this an especial part of our time in the Galapagos.
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Diego, Gestion de l’hôtel
We are so happy to know that you enjoyed your stay. It was an honor to have you here and hope to have the pleasure to welcoming you againg.
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Diego, Gestion de l’hôtel
We thank you for your rating as it allows us to improve every day. We would greatly appreciate your feedback to help us identify what we could have done better. Yours sincerely,
par un voyageur
Publié le 8 août 2023 sur Expedia
Wonderful property with friendly and courteous staff. Villas are amazing for the value! Restaurant is excellent with delicious dishes and attentive service.
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Diego, Gestion de l’hôtel
Thank you very much for your appreciation and feedback, it was an honor to host you and we enjoyed serving you as much as you enjoyed your stay.
par un voyageur
Publié le 29 juin 2023 sur Expedia
Propiedad muy deteriorada
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Diego, Gestion de l’hôtel
Agradecemos profundamente por tomar parte de su tiempo en dejarnos su comentario. Para nosotros es muy importante conocer la opinión de nuestros huéspdes pues a traves de ella nospermitimos mejorar permanentemente. Es muy gratificante comentarle que estamos en un plan de renovación de grandes magnitudes y esperamos tener el honor de recibirle nuevamente para que disfrute de nuestro nuevo producto.
