Note fondée sur 1 741 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2024 sur Expedia
Lors de notre réservation, le petit-déjeuner était inclus et à notre arrivée, on nous informe que ce n’est plus disponible. On nous rembourse seulement 5$ par personne pour un séjour de 2 nuits pour cet inconvénients.
Vraiment décevant. Sinon hôtel très bien.
Commentaires de Gestion de l’hôtel
23 mai 2024 par General Manager, Gestion de l’hôtel
Lyne, nous vous remercions d'avoir partagé votre expérience. Nous sommes désolés d'apprendre que vous avez été déçu par le petit-déjeuner. Votre feedback est important pour nous, et nous prendrons en compte vos commentaires pour améliorer nos services à l'avenir. Nous espérons avoir l'occasion de vous accueillir de nouveau dans notre établissement.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Notre donnait sur la rue très passante. Très désagréable pour dormir puisqu’il y a du trafic très tard le soir.
Le petit déjeuner compris n’était pas très bon.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par craig, Gestion de l’hôtel
Hi Julie,We would have happily moved your room if asked. I'm sorry you had troubles with street noise.
par un voyageur
Publié le 21 nov. 2024
Commentaires de Gestion de l’hôtel
22 nov. 2024 par General Manager, Gestion de l’hôtel
Alysia, Thank you for sharing your feedback! We’re glad to hear you had a positive experience with us. We always aim to provide a relaxing and welcoming environment. If there’s anything further you’d like to share, or suggestions for us to make your next stay even better, please feel free to reach out directly. We look forward to welcoming you back for another enjoyable visit soon!
par un voyageur
Publié le 3 nov. 2024
Property had a great pool with a pool house. We were able to watch the World Series while having cocktails!
Commentaires de Gestion de l’hôtel
4 nov. 2024 par General Manager, Gestion de l’hôtel
Hello Claire,What a fantastic way to enjoy the World Series at The Sandman Hotel! We’re overjoyed you had a great time by our inviting pool, sipping cocktails and soaking in the excitement. We look forward to your next visit for more fun and relaxation!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
It was a good spot with hot tub and shopping near bye
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Miguel,We’re delighted you found The Sandman Hotel to be a good spot with a hot tub and convenient shopping nearby! We’re glad you enjoyed your stay and hope to see you again soon.Warm regards,The Sandman Hotel Team
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Julissa,Thank you for your fantastic rating! We’re thrilled that you had such a positive experience at The Sandman Hotel. We look forward to welcoming you back for another great stay.Warm regards,The Sandman Hotel Team
par un voyageur
Publié le 4 sept. 2024 sur Expedia
I called and requested a copy of our check out statement, was told their system was down and it would be sent when available. I never got the requested information. Staff seemed uninterested in guests and hardly made eye contact. Room was convenient to early airport flight.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Victoria,We appreciate you taking the time to share your experience at The Sandman Hotel. We’re pleased our location suited your needs for an early flight. We understand there were areas where we fell short, particularly with our service and communication. We are taking steps to address these concerns and would love the opportunity to exceed your expectations on a future visit.
par un voyageur
Great potential for an awesome stay
Publié le 4 sept. 2024 sur HotelsGood stay, clean, nice room & bathroom. Really great potential, but fell short for our stay. They advertised a poolside bar that was supposed to be open til 9pm while pool open til 10pm, it was closed. Would have been great if they were open, menu looked good. They have 2 propane firepits in a picnic area near the pool, but they are small and were taken over for hours by same people. They have a nice addition not advertised, a lounge where teens could play the old school Street Fighter (for free!) Game, air hockey or foosball.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Tiffany,Thank you for your detailed feedback about The Sandman Hotel. We’re glad you found the rooms clean and appreciated the lounge with classic games. We recognize there were issues with the poolside bar and firepits, and we are actively working on improving these amenities. We hope to have the chance to provide an even better experience on your next visit.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Jeffrey,We’re glad to hear you had a great stay at The Sandman Hotel! Thank you for taking the time to share your positive experience.Warm regards,The Sandman Hotel Team
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Sandman is our 1st choice when staying in the area
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Tamara,Thank you for choosing The Sandman Hotel as your top pick in the area! We’re thrilled to be your first choice and look forward to welcoming you back.Warm regards,The Sandman Hotel Team
