Note fondée sur 68 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
It was not a full service property. They did supply some sort of breakfast. The cost is too high for the value. Parking was not nearb
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Dear Arina, thank you for your review. However, we would like to remind you that your reservation was on only bed basis. Nevertheless, we provided you a courtesy breakfast, served daily in your room with no extra cost, with coffee, tea, milk, fruit and regional products. Finally, parking is at the very entrance of the hotel, so we do not understand your answer neither.
par un voyageur
A must for your stay in Santander
Publié le 14 sept. 2024 sur HotelsWonderful hotel we couldn't have asked for more from the check in onwards everything was just perfect. We can't recommend this hotel highly enough. Staff deserve praise so professional yet friendly.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Dear Ann, we always welcome reviews, but yours, like your stay, was unique. Thank you sincerely for sharing your experience with us, it is very much appreciated by us, and even more so by the staff who looked after you. We hope you will come back very soon and count on us!
par un voyageur de Daventry
Publié le 13 sept. 2024 sur Expedia
Paula looked after us very well. Our initial room had a sink within The bedroom which is not acceptable to us, but Paula sorted a change for the last two nights. Great location for walking to lots of bars as well as waterfront, but quiet generally.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Thank you for your review, Andrew, and we hope you can come back soon. Special thanks too from Paula!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
We didn’t enjoy our stay for two major reasons. We didn’t sleep well because the room was too hot for our liking. The thermostat was set to 23C (73F) and couldn’t be controlled from the room. We live in the San Francisco Bay Area where nights cool to the high 50s to low 60s except on rare occasions. So when we stay at hotels, 18 or 19C is what’s comfortable for sleeping.
The second reason we didn’t like it is that there was a little too much fragrance in the room, to our taste anyway. It felt like we were in a gift shop of scents. And the lotion was way too sickeningly sweet.
What’s good is that it’s a cute hotel, staff we met were absolutely lovely…location is awesome.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Dear Myrna, thank you for sharing your experience with us and we are glad that our staff treated you so well. As for the scent, it is the chain's corporate fragrance and is strictly dosed. In any case, don't worry, we have taken note of it and will take it into account for your next stay. On the other hand, we regret that you did not comment on the air conditioning, as it can be regulated. Thank you for your stay and we hope you come back soon. Best regards,
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Excellent location and hospitality
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Thank you Timothy, it was a pleasure welcoming you and regarding this review, we really like to thank you for taking your time to do it. Much appreciated. We hope to see you back!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Eli, lamentamos no haber superado sus expectativas. Esperamos que contacte con nosotros para conocer de primera mano su impresión. Un saludo
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Javier, muchas gracias por tomarse la molestia de hacer esta encuesta. Esperamos que vuelva pronto. Un saludo!
par un voyageur
Publié le 20 août 2024 sur Expedia
Viel zu teuer
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Dear Jens, we have different categories for the different needs of each customer. Please do not hesitate to contact us next time so that we can recommend the most suitable room for you. Thank you.
par un voyageur
Publié le 18 août 2024 sur Expedia
Good location, not far from main harbour front, bus connections and train station. A small hotel so the reception is not manned 24 hrs, but there is an emergency mobile nos to call. We had to use this when our taxi did not turn up for our airport transfer before 8am.
Staff were really friendly, complimentary water coffee and cakes were very much appreciated to get us going in the. morning before venturing out for a proper breakfast.
Our rooms were on the ground floor, which we did not like very much as they opened out into the reception area. But it was a quiet hotel with minimal noise so not really a big issue.
Would definately recommend and would use again if we are back in Santander.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Michelle, thank you very much for this review full of details. We really like to confirm the calm atmosphere that we try to create at the hotel. Regarding rooms, next time remember to call us and we can recommend you more suitable categories if you are looking for upper or more private rooms. Thanks and we hope to see you back soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
Lovely hotel in a quiet street - a short walk away from main areas
Commentaires de Gestion de l’hôtel
17 août 2024 par Sercotel El Balcón de la Bahía Suites, Gestion de l’hôtel
Thank you Sheryl, we appreciate your review. Hope you come back soon!
