Ratings based on 886 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Coral Gables
Posted Aug. 13, 2024 on Expedia
This is a fantastic hotel. The best of Santiago. Even though it is a ways off the tourist center, it’s still just a 20 minute walk to the Cathedral. But, if you are doing business at the University of Santiago campus, the location is perfect. It’s also just across the Galician National Auditorium. The environs are peaceful, bucolic, gorgeous, and conducive to resting. The rooms are fantastic: spacious, clean, modern, and with excellent beds. The hotel offers an excellent dining experience, with chef-created meals. This is a totally recommendable place to stay.
Comment from Hotel Management
Aug. 14, 2024 by Paloma Ferreiro Guest Relations , Hotel Management
Dear Gema.THANK YOU very much for choosing us, your amazing review and your kind words about us, the NH COLLECTION SANTIAGO.There is nothing like being at home, but we try to make it as close as possible.It has been a pleasure to have been your hosts, we hope to see you again on your next visit to Santiago and to become your reference hotel in the city.A greeting and happy day.Paloma Ferreiro Guest RelationsNH Collection Santiago
by A traveller
Posted Jul. 29, 2024 on Expedia
Está bien pero los cuartos nada espectaculares
by A traveller
Not a 5 star hotel
Posted Jul. 25, 2024 on HotelsThis was a nice hotel, but calling it 5 stars is a stretch. While they may technically be 5 stars, it feels more like a nice Holiday Inn with a better breakfast buffet. It is a business hotel, cold outdoor pool, but the indoor one is heated (too warm during our stay). I think there are better options in the 3 star range in this city.
Comment from Hotel Management
Jul. 26, 2024 by Paloma Ferreiro Guest Relations , Hotel Management
Dear Guest.First of all please let me thank you for choosing us and for taking the time to write about the NH Collection Santiago.Please do apologize for not being able to reach your expectations.It has been a pleasure to have been your hosts, we hope to see you again on your next visit to Santiago and to become your reference hotel in the city.A greeting and happy day.Paloma FerreiroGuest RelationsNH Collection Santiago
by A traveller
Posted Jul. 22, 2024 on Expedia
Great location and fantastic breakfast with something for everyone. Two pools sauna and steam room which were very nice.
Comment from Hotel Management
Jul. 24, 2024 by Paloma Ferreiro Guest Relations , Hotel Management
Dear Helena.Thank you for taking the time to share your recent experience about us, the NH Collection Santiago.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Have an amazing day,Paloma FerreiroGuest RelationsNH Collection Santiago
by A traveller
Posted Jul. 3, 2024 on Hotels
Stayed here for 3 nights after walking the Camino. Lovely hotel with very comfortable beds however it is quite a walk uphill into town but I didn’t mind too much. Loved the pool although the tiles got very hot in the sun and slppery when wet
Comment from Hotel Management
Jul. 9, 2024 by Paloma Ferreiro Guest Relations , Hotel Management
Dear Saskia.First of all please let me thank you for choosing us and to write so nicely about us, the NH Collection Santiago.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards.
by A traveller
Posted Jul. 3, 2024 on Expedia
by A traveller
Posted Jul. 2, 2024 on Expedia
Excellent service
Comment from Hotel Management
Jul. 9, 2024 by Paloma Ferreiro Guest Relations , Hotel Management
Dear Kimberly.Thank you for taking the time to share your experience about us, the NH Collection Santiago.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
by A traveller
Posted Jul. 2, 2024 on Hotels
by A traveller
Posted Jun. 27, 2024 on Expedia
It was a useful place to stay that was quiet after the bustle of Central Santiago de Compostela. The room was spacious and well decorated. We had issues trying to order room service but that was resolved by going down to reception. The restaurant menu in the dining room at night is extremely limited.
Comment from Hotel Management
Jul. 11, 2024 by Paloma Ferreiro Guest Relations , Hotel Management
Dear Peter.Thank you for taking the time to share your recent experience with us, the NH Collection Santiago.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Paloma FerreiroGuest Relations NH Collection Santiago
by A traveller
Posted Jun. 26, 2024 on Hotels
