Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,2 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mars 2020 sur Expedia
Struttura bellissima storica, ottima posizione belle camere .per quanto riguarda la manutenzione zero, vetri sporchi, tempi x la colazione molto lunghi. poi abbiamo chiesto di telefonare alla reception e ci e' stato risposto che non avevano il telefono per chiamare e non avevano le tessere a pagamento x telefonare. servizio pessimo.
par un voyageur
Publié le 28 mars 2020 sur Expedia
par un voyageur
Windowless room is not so bad
Publié le 10 mars 2020 sur HotelsInitially I was disappointed at being given a room with no window. But given the noise in the area I was grateful I was.
par un voyageur
Great terrace
Publié le 10 mars 2020 sur HotelsVery average hotel. Has two great things about it though: Location is great. Terrace is a great place to have a drink and take a rest.
par un voyageur
Publié le 9 mars 2020 sur Expedia
v center city beatifoul hotel mach option,very good location
par un voyageur
Me cambiaron de Hotel
Publié le 27 févr. 2020 sur HotelsMe cambiaron al hotel Imperial cuando llegue. Eso no me gustó. En ningún lado dice que te pueden cambiar. 8 sobre 10
par un voyageur
A Rollicking Time in the Heart of Santiago.
Publié le 27 févr. 2020 sur HotelsThis is a beautiful old hotel in the heart of Santiago de Cuba. The hotel is in excellent condition and is well maintained. The service from hotel staff was excellent as well. There was a significant downside. Being in the heart of the city, it was very noisy and the walls and windows do little to keep out the noise when it's time to sleep. Cubans seem to start early and party until quite late. Also, being right next to the cathedral, the bell chimes for each hour and half hour. Sometimes, it felt like those bells were in our room. A tip for other travellers: ask for a room facing Parque Cespedes, and not facing La Case de la Trova. Also, bring earplugs.
par un voyageur
Publié le 12 févr. 2020 sur Hotels
par un voyageur
Publié le 9 janv. 2020 sur Expedia
Good location and beautiful looking building, needs urgently a personnel retraining, all with attitude and unwilling to serve you unless you bribe them.
par un voyageur
Granda Expectations Massive Disappointment
Publié le 22 nov. 2019 sur HotelsThis hotel is as good as it looks in the pictures, but only from the outside!!. The rooms however are in need of freshening up, especially the bathrooms. The breakfast was shocking. In contrast to breakfast in the Casas Particulares the fruit was from cans, the juice from a box and the jams from tubs.
The Monday parties are loud and continue well past midnight which makes sleeping difficult. It was announced during our visit that these parties will also take place on Wednesdays in the future. Public access to the hotel seems uncontrolled which feels rather uncomfortable. The location is indeed top notch, but we wouldn't recommend this hotel.
Commentaires de Gestion de l’hôtel
22 nov. 2019 par Calidad, Gestion de l’hôtel
Dear Guest:
We appreciate the time you have dedicated to let us know your comments about the Iberostar Casa Granda hotel, and we are very sorry that it was not entirely to your liking. We acknowledge that our hotel needs remodeling, which we have have planned in a close future. We will see into the noise levels of the activities that take place in our.rooftop so they disturb clients sleep the less possible.
We apologize for the inconvenience caused and rest assured that our clients feedback is of utmost importance for us.
Hoping that in some other time we can change your perception of the services of the Hotel.
Best regards
Quality Manager. Iberostar Casa Granda
