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Platino Hotel & Casino

3.0 star property
3-star Colonial hotel near Monument to the Heroes of the Restoration

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Photo gallery for Platino Hotel & Casino

Front of property - evening/night
Interior
Balcony
Junior Suite
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Av. Estrella Sadhala, frente a PUCMM, Plaza Platinium, Santiago de los Caballeros, 51031
  • Place, Monument to the Heroes of the Restoration
    ‪14 min walk‬
  • Place, Bella Terra Mall
    ‪2 min drive‬
  • Place, Catedral de Santiago
    ‪4 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪13 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

8.4 out of 10
Very good
(9 reviews)
  • 3 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Superior Room

Executive Superior Room

Executive Superior Room

8.4 out of 10
Very good
(42 reviews)
  • 2 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Deluxe Room

Executive Deluxe Room

Executive Deluxe Room

8.8 out of 10
Excellent
(13 reviews)
  • 2 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Deluxe

Junior Suite Deluxe

Junior Suite Deluxe

8.0 out of 10
Very good
(6 reviews)
  • 3 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Santiago de los Caballeros

Heart of Santiago de los Caballeros.Your stay at this La Zurza hotel places you within 2 miles (3 km) of Monument to the Heroes of the Restoration and Catedral de Santiago. Hermanos Patino Bridge and Centro Leon are also within 3 miles (5 km).

What's nearby

  • Monument to the Heroes of the Restoration - 14 min walk - 1.2 km
  • Bella Terra Mall - 2 min drive - 2.1 km
  • Historic San Luis Fort Museum - 3 min drive - 1.9 km
  • Catedral de Santiago - 4 min drive - 2.2 km
  • Hermanos Patino Bridge - 4 min drive - 2.5 km

Getting around

  • Cibao Intl. Airport (STI) - 20 min drive

Restaurants

  • ‪Supermarcado Bravo Cafe - ‬14 min walk
  • ‪Café Santo Domingo - ‬11 min walk
  • ‪Square One - ‬3 min walk
  • ‪Caña Liquor Store - ‬4 min walk
  • ‪Amigos 24 Horas - ‬14 min walk

About this property

Platino Hotel & Casino

3-star Colonial hotel near Monument to the Heroes of the Restoration
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A casino, a nightclub, and multilingual staff are also featured at Platino Hotel & Casino. An airport shuttle (available 24 hours), a theme park shuttle, and a bus station shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Colonial Santiago de los Caballeros hotel.

  • 1 building
  • 91 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Casino
  • Nightclub
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Platino Hotel & Casino offers 91 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Free casino shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 15 slot machines
  • 6 gaming tables
  • Casino
  • Concerts/live shows
  • Nightclub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

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Platino Hotel & Casino Hotel Santiago de los Caballeros

Platino Hotel & Casino Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1004 reviews
Rating 8 - Good. 269 out of 1004 reviews
Rating 6 - Okay. 112 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 49 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although i was only there for 5days . The staff felt like family. I will surely return .
Stayed 5 nights in Sep 2025

10/10 Excellent

lancoyia

Liked: Cleanliness, staff & service, property conditions & facilities
Good condition
Stayed 3 nights in Sep 2025

10/10 Excellent

Lesvy, Bronx

Stayed 6 nights in Sep 2025

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2025

10/10 Excellent

Isabel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 1 night in Aug 2025

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness
Disliked: Amenities
very convenient location
Stayed 1 night in Aug 2025

10/10 Excellent

GILBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean Hotel Very welcoming and professional Staff Like It
Stayed 1 night in Aug 2025

2/10 Terrible

Presler

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I had a problem with the staff I ate there I pay cash when I was ready to check out they I owe for food I said I cash I told them exactly how much I gave they have to investigate it took time I almost miss my flight
Stayed 2 nights in Aug 2025

2/10 Terrible

ladislao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was from Tuesday to Friday first night I got a roach on the bed them the next morning I found few on the room on the mini bar I complaint and the give me another room for the next two days finally is not the right place to stay with you family specially with kids!!!!
Stayed 3 nights in Aug 2025

8/10 Good

Yaneyris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was good, very easy to the city and the monument of Santiago, near restaurants
Stayed 1 night in Aug 2025

10/10 Excellent

Ancyco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, clean, communication, 20/10
Stayed 1 night in Aug 2025

6/10 Okay

Carlo

Travelled with group
Liked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Carmelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ease of check-in bellman assisted with luggage to room and explained amenities
Stayed 1 night in Jun 2025

10/10 Excellent

marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Great place very safe and clean. The food and their service is good second time staying there.
Stayed 11 nights in Aug 2025

10/10 Excellent

Wady

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is confortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Fonyi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and helpful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Russell

Disliked: Amenities, property conditions & facilities
Very outdated. Very few employees speak English. Restaurant poorly designed. Not a good experience
Stayed 2 nights in Aug 2025

8/10 Good

Jose, Dumont

Liked: Cleanliness, staff & service, property conditions & facilities
Is a good and nice hotel, just missing some smiles insome staff employees, in my opinion that
Stayed 1 night in Jul 2025

8/10 Good

von

Liked: Cleanliness, staff & service
Good service Clean Amenities
Stayed 1 night in Aug 2025

8/10 Good

Oliver, Santo Domingo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Jul 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service
Un hotel bueno para cortas estadias por negocios !!
Stayed 1 night in Jul 2025

4/10 Poor

EDIS

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Too old
Stayed 1 night in Jul 2025

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was very clean
Stayed 1 night in Jul 2025