Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wonderfully relaxing vacation
Publié le 31 janv. 2024 sur HomeAwayAndy and Nancy have a gorgeous property...and are such nice people!
We thoroughly enjoyed our stay here, and plan to go back!
par un voyageur de Gatineau, Quebec
BEST 3 MONTH STAY EVER!
Publié le 2 avr. 2023 sur HomeAwayOverall I was very satisfied with my stay and with my hosts Nancy and Andy, in San Ramon. The Belle Vivance, one bedroom Casita was very clean, the right size and level of comfort I expected. The gardens were well maintained and absolutely stunning! The sunsets were MAGICAL. Nancy and Andy were very accommodating and hospitable. Would I stay there again? Absolutely!
However, I would like to point out a few misleading marketing claims listed: One being, “Pet Friendly”. This place is certainly NOT pet friendly. JAKE, their much older large, male dog, aggressively and continuously attached my small dog RICO, (chihuahua) many times, putting him and myself at risk of being physically harmed. After many failed attempts, of requesting that my hosts secure JAKE on a leash for our SAFETY, finally, they addressed the issue and found a solution.
Misleading marketing issue #2. The advertisement suggested that there was an indoor pool, YES there is, however it’s a LAP pool located inside their home. I did not feel comfortable entering their private home everyday, to swim. This was very disappointing as I expected to continue my exercise routine, while I was there. I felt very mislead Therefore, the pool was never used by any of the guests in the three apartments.
Misleading marketing issue #3. There was absolutely no PRIVACY. I had a beautiful patio, (as advertised, but certainly NOT private). it was the main traffic area for the owner and his workers.
Commentaires de Gestion de l’hôtel
8 août 2023 par VrboOwner, Gestion de l’hôtel
We are happy that Lillian for the most part appreciated our little apartment, the grounds and our hospitality. We will certainly take her negative comments as 'constructive criticism,' but we feel it is incumbent on us to respond for future guests.
We are, in fact, dog lovers and in the past we have never had any issues with guests' dogs. When Lily first arrived and Jake first encountered her puppy, Lily was afraid Jake was endangering her puppy and requested that we keep Jake locked in our home unless we let her know that we were letting him out. With our 5-acre property and the fact that Jake has never been a menace to other dogs, we normally have our front door open and the dog runs free. Jake spent 3 months confined to our home and pretty much only got out if Lily confirmed that her dog was indoors.
Rather than continuing to allow dogs, we are regrettably deleting 'pet friendly' from our listing as we prefer to not infringe on our dogs' freedom. Further, when Lillian was away from the apartment, she locked her puppy in the bathroom. The result was a continuous crying barking puppy and significant damage to the custom made wood door that now needs to be refinished at significant cost as well as probably 1 to 2 weeks that the apartment can not be used.
Regarding the swimming pool that she felt uncomfortable accessing. Yes it is a lap pool inside our home. Our guests are all welcome to use it and most enjoy the use of it. Those who have used it have been very respectful and have not inconvenienced us in the least, so we will continue to allow our guests access. During her stay Lily never expressed any discomfort with the idea of using the poll; on the contrary she was going to a nearby pool daily to attend water aerobics. Though we don't agree that it was false advertising, we take her comments seriously and are going to just remove mention of a pool from the property description. We will just explain the pool situation with our prospective guests in our subsequent communications.
Regarding the owner and workers .......that is primarily Andy (owner) as his helper working on landscape 6 hours one day of the week. The apartment is in the center of an acre of gardens and on the way to our orchid greenhouse. If in her 3 month visit she had expressed the least issue with passing by the apartment we would have avoided going by the apartment.
par un voyageur de Hapy Valley, Oregon, USA
Great location, overall comfortable accommodations
Publié le 3 nov. 2022 sur HomeAwayThe unit interior is identical to what you see in the pictures, though if you like to read a book in the evening, be prepared to be a little inconvenienced. Decent kitchen for basic cooking. The apartment is under the house and around back, and during our stay, workers doing house repairs were coming and going across the patio throughout the day.
The outdoor table now has a metal patio cover - a great place to sit and enjoy the rain. Vegetation around the patio is tall obscuring any view, and the plants are wonderful. We recommend taking walks around the property and the area to enjoy the many gorgeous flowers.
Close to San Ramon - the single-lane road is generally quiet and we never saw another car on our daily trips out. We recommend shopping at Mas x Menos - better selection of products; prices only slightly higher than Maxi Pali.
The only downside, and it was a big one in our case because we like to sit outside, is the hosts' pool heater. It burns wood, not well vented, and the daily smoke chased us off numerous times. It also made doing laundry difficult because it has to be hung outside to dry - in the smoke, unless they are going out that day. If that was repaired and the smoke no longer came over the patio and into the apartment beginning before sunrise, this place could be ideal. Consider one of their other two units if they are available.
par un voyageur
Lush Costa Rica
Publié le 31 août 2022 sur HomeAwayProperty was well maintained. Hosts Nancy and Andy were always available and accessible and helpful. Enjoyed my stay and enjoyed swimming in their lap pool.
par un voyageur
Great hosts
Publié le 25 janv. 2020 sur HomeAwayNancy and Andy are very knowledgeable about the area. They have prepared an information book with everything from restaurants to grocery stores to day trips. They are always available to help out in any way they can.
