Ratings based on 855 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 27, 2024 on Hotels
Comment from Hotel Management
Jun. 4, 2024 by Hotel Ibis Santiago Providencia, Hotel Management
Estimado GuillermoMuchas Gracias por su valoracion positiva acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,La GerenciaHotel Ibis Santiago Providencia
by A traveller
Underwhelming and meh
Posted May 13, 2024 on HotelsI checked in to find a card on my bed asking for a tip. Bad first impression I have to say. I am not opposed to tipping but there has to be a service done. Why would you just ask for money when you literally haven’t done anything? Leave a water bottle or something at least. The room was the size of a closet and the fan/ac unit did not work. At least the front desk wasn’t bad. The girl working was nice. Silver lining right?
Comment from Hotel Management
Jun. 4, 2024 by Hotel Ibis Santiago Providencia, Hotel Management
Dear AllanThank you for taking the time to tell us about your experience at the Ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,La GerenciaHotel Ibis Santiago Providencia
by A traveller
Posted Mar. 31, 2024 on Expedia
It is a good, safe, medium-sized hotel in an interesting neighborhood. Plus it is close to the subway. The staff are the best part of the hotel. They are polite, friendly, efficient and reliable. They work very hard for the guests. They also speak excellent English. The staff are the best feature of this hotel. Shoutouts to Rodrigo and Oliver who were so helpful and worked do hard.
by A traveller from Jacksonville
Posted Mar. 23, 2024 on Expedia
by A traveller
Front desk needs better training.
Posted Mar. 18, 2024 on Hotelsby A traveller
Posted Mar. 3, 2024 on Hotels
by A traveller
Posted Feb. 17, 2024 on Expedia
Good CS and nearby all the attractions!
by A traveller from GUAYAQUIL
Posted Jan. 30, 2024 on Expedia
we travel for business and location was perfect! good staff ready to help!, clean.. overall i recommend it!
by A traveller
Posted Jan. 17, 2024 on Expedia
Great service, beautiful rooms and convenient location.
by A traveller
Posted Jan. 8, 2024 on Hotels
