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Mandarin Oriental, Santiago

5.0 star property
Ski hotel near Costanera Center

Choose dates to view prices

Photo gallery for Mandarin Oriental, Santiago

Flat-screen TV
Lobby
Seasonal outdoor pool, pool umbrellas
Premium bedding, down comforters, minibar, in-room safe
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Bar
  • Parking included

Explore the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Parque Arauco Mall
    ‪6 min walk‬
  • Costanera Center
    ‪4 min drive‬
  • Clinica Alemana
    ‪4 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Executive Room, 1 King Bed

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down comforters, minibar, in-room safe

Executive Room, 2 Queen Beds

  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Premier Suite, Terrace

Premium bedding, down comforters, minibar, in-room safe

Premier Suite, Terrace

  • 122 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

View from room

Deluxe Room, 1 King Bed (View)

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, down comforters, minibar, in-room safe

Executive Suite

  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Terrace

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, Terrace

  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premium bedding, down comforters, minibar, in-room safe

Premier Suite

  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Queen Beds

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Single Beds

  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

Premium bedding, down comforters, minibar, in-room safe

Club Room, 2 Single Beds

  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Santiago

Near the slopes.Within a 15-minute walk of this Las Condes hotel, you'll find Parque Arauco Mall and KidZania Santiago. Clinica Alemana and Costanera Center are also within 3 miles (5 km).

What's nearby

  • Parque Arauco Mall - 6 min walk - 0.6 km
  • KidZania Santiago - 13 min walk - 1.1 km
  • Costanera Center - 4 min drive - 3.4 km
  • Clinica Alemana - 4 min drive - 2.9 km
  • Plaza de Armas - 8 min drive - 8.3 km

Getting around

  • Hospitales Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Santiago Intl. Airport (SCL) - 27 min drive

Restaurants

  • ‪Café Mokka - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪Renaissance Sky Bar - ‬3 min walk
  • ‪La Cabrera Chile Alonso - ‬7 min walk

About this property

Mandarin Oriental, Santiago

Ski hotel near Costanera Center
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is available in public spaces for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Santiago hotel.

  • 1 building
  • 310 guestrooms or units
  • 22 levels
  • 2 dining venues
  • 16738 sq ft of conference space
  • 1555 sq m of conference space
  • Built in 1992
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Mandarin Oriental, Santiago offers 310 accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access (WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, French, Portuguese, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (USD 10 per night); wired internet (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 80.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Fee for in-room wireless internet: USD 10 per night (rates may vary)
  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 10 per night (rates may vary)
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in September and close in March.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 563 out of 809 reviews
Rating 8 - Good. 160 out of 809 reviews
Rating 6 - Okay. 51 out of 809 reviews
Rating 4 - Poor. 17 out of 809 reviews
Rating 2 - Terrible. 18 out of 809 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on the planet!
Seriously, the best hotel on the planet. I have been to 50 countries, many multiple times. Absolutely the #1! The Christmas decor was incredible. Staff, concierge, cleaners, restaurant, all amazing. Delicious food.
Stayed 3 nights in Dec 2024

10/10 Excellent

Reeta, Pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything 10/10.
Stayed 4 nights in Dec 2024

10/10 Excellent

Alejandro

Stayed 3 nights in Dec 2024

8/10 Good

arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

Ernesto

Stayed 1 night in Nov 2024

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very accommodating. Got room early. Good food. Very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Renata

Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to a Mall.The Breakfast was good AND THE STAFF WAS VERY ATTENTIVE. I DEFINITELY WOULD STAY HERE AGAIN WHEN IN SANTIAGO,CHILE.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was wonderful
Stayed 1 night in Dec 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Santiago hands down
Stayed 9 nights in Dec 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Afshin

Stayed 2 nights in Nov 2024

8/10 Good

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mandarin Oriental in Santiago in November 2024
The hotel is fabulous and lives up to the 5 star rating. It was absolutely clean, except for some rooms that seem to have doors that need refurbishing. It must be a wing that probably has not been renovated but is visible from the walkway. The restaurants in the facility were excellent, particularly the Matsuri, which offers Japanese/Peruvian fusion. The pool was super cold but the lounging area was pretty comfortable with continuous music that gets to be a little loud occasionally. They should have some heating installed. The view from our room was stunning. It felt like we were smacked right in the middle surrounded by the beautiful Andes mountains 180 degrees. I couldn’t have asked for more. The room was very spacious. It had a step-down from the bed area to a seating area that had a desk.You would not feel cramped at all. Loved it!
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Great service, very friendly staff, spacious rooms, very clean and nice pool area.
Stayed 1 night in Nov 2024

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, impecable property, will be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ka

Stayed 3 nights in Aug 2024

10/10 Excellent

Jaime, woodbury

Liked: Cleanliness, staff & service, property conditions & facilities
When planning our trip we had no idea what to expect other than the Mandarin Oriental is known for luxury. I cannot say enough about how nice, happy and accommodating the staff at this M.O. are. The room was very well appointed and large! Temperature perfect! OMG the shower was the best we have ever experienced!! If you havent yet join the Fans of M.O.! They have amazing experiences and specialty things they do for you and we had a couple really nice surprises!! To name a few staff that went above and beyond were Stephanie from guest relations, Andres the concierge, Karen in the bar and Alonzo(forgive me if I spelt it wrong) the bellhop. These people and many more whose names escape me made this feel like home!
Stayed 4 nights in Sep 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 4 nights in Aug 2024

8/10 Good

Harshal

Stayed 3 nights in Aug 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The room service was particularly excellent. They prepared the room for you at night to be ready to sleep.
Stayed 3 nights in Aug 2024