Ratings based on 62 Guest Reviews

Hear it directly from our travellers
4.0 out of 5
100% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Mar. 21, 2024 on Expedia
Close to good restaurant bella vista.
2 out of 5
by A traveller

Run down. No attempt to fix TV for 4 days

Posted Feb. 7, 2024 on Hotels
Run down. Very dated. Has been in need of repair for some time. Mold near bathtub. Rust on metal trim. Warped wood floors near bathroom. TV broke on second day and they told me to flip a switch after I followed up. Then nothing for 3 days. Room did not match picture in confirmation email. Water leaking from refrigerator, so we put down a towel to soak it up. Cleaning crew just removed the towel, but nothing done to fix the issue. Neighborhood not as bad as some other reviews. Daily housekeeping was nice.
5 out of 5
by A traveller

Posted Nov. 10, 2023 on Hotels
Comment from Hotel Management
Nov. 23, 2023 by Norus, Hotel Management
Hola, gracias por su evaluación y que le vaya muy bien
5 out of 5
by A traveller

Posted Jul. 31, 2023
Comment from Hotel Management
Sep. 25, 2023 by Norus Apartments Providencia, Hotel Management
Kelly muchas gracias por sus comentarios, esperamos recibirlos proximamente, saludos.
5 out of 5
by A traveller

Posted Jul. 20, 2023
A thoroughly enjoyable situation, location & environment, but I should recommend you speak Spanish because you will be disadvantaged. Everyone was overwhelmingly kind to me & I will return on my next vacation if possible!!! Stay at Norus , call Camilla en el despacho 🔑
4 out of 5
by A traveller

Posted Mar. 17, 2023 on Expedia
For safety reason it not convenient to walk on the streets especially at night
5 out of 5
by A traveller

Posted Mar. 14, 2023 on Expedia
I will advise to stau on this property. Very good service and good value for the money
Comment from Hotel Management
Mar. 14, 2023 by Norus, Hotel Management
Gracias por su evaluación y por preferirnos. Esperamos poder servirte nuevamente.
4 out of 5
by A traveller

Posted Mar. 9, 2023 on Expedia
Nice room but not the one pictured. No cutlery. Lots of neighborhood dogs that like to bark through the night.
Comment from Hotel Management
Mar. 9, 2023 by Norus, Hotel Management
Hola, gracias por su evaluación y sus recomendaciones; le daremos seguimiento.
4 out of 5
by A traveller

Posted Feb. 22, 2023 on Hotels
Nice place
Comment from Hotel Management
Feb. 23, 2023 by Norus, Hotel Management
Gracias por preferirnos. Esperamos poder servirte nuevamente.
5 out of 5
by A traveller

Posted Oct. 25, 2022 on Hotels
Great neighborhood location. Walkable to things to do, dinner, drinks and public transportation.
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