Note fondée sur 896 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
73 % des clients le recommandent
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 15 mars 2022 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2022 par Guest Relations Manager, Gestion de l’hôtel
Dear Gerard, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
3 sur 5
par un voyageur de PARIS

Publié le 27 janv. 2022 sur Expedia
Le personnel de l’accueil à l’arrivée parle trop vite et vous abreuve d’informations dans le but de vous vendre des services. Au final on n’a rien compris et on s’est retrouvé à payer un supplément en partant de 350€ pour 5 jours (en plus des consommations personnelles)!!! Au final les 5 nuits à 530€ nous auront coûté plus de 1000€ sachant que nous dînions à l’extérieur.
Commentaires de Gestion de l’hôtel
27 janv. 2022 par Guest Relations Manager, Gestion de l’hôtel
Dear Yves, First allow us to thank you for your loyalty to our brand and for choosing our property during your visit to Santo Domingo, your satisfaction is extremely valuable for us. We deeply apologize for the inconvenient encountered during your recent visit to our hotel. We would greatly appreciate to serve you in a near future and give us the opportunity to deliver a warm and enjoyable experience; we would like to keep your confidence in visiting our facilities and keep being part of our Sheraton community. Sincerely,
4 sur 5
par un voyageur

Très bon accueil

Publié le 5 mars 2021 sur Hotels
Très bon accueil, estes barrière respectés, avec remise d’un masque chirurgical et d’un flacon de gel alcoolique à l’arrivée. Par contre lors du repas du soir musique beaucoup trop bruyante assortie du bruit d’un mur d’eau très sonore. Très désagréable.
Commentaires de Gestion de l’hôtel
9 mars 2021 par Guest Relations Manager, Gestion de l’hôtel
Dear COLETTE, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for the inconvenient encountered, we would like to mention we have reviewed your comments with our staff and the proper actions were taken in order to prevent this to recur in the future. We work hard to delight our guests with the excellence, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will change this bad experience by delivering the warmth and personalization that characterizes our signature service. Sincerely,
4 sur 5
par un voyageur

Publié le 17 mars 2020 sur Hotels
la connection internet pas top - un peu bruyant mais dans l'ensemble acceptable
Commentaires de Gestion de l’hôtel
2 avr. 2020 par Guest Relations Manager, Gestion de l’hôtel
Dear Antoinette, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that each interaction is personalized and memorable. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
5 sur 5
par un voyageur

Publié le 5 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2020 par Guest Relations Manager, Gestion de l’hôtel
Estimado Huésped, Le damos las gracias por honrarnos en seleccionar nuestro hotel para su visita a Santo Domingo y por compartir con nosotros sus experiencias durante su estancia con nosotros. El principal objetivo en Sheraton Santo Domingo es ir mas allá de las expectativas de nuestros huéspedes. De esta manera nos aseguramos que cada interacción, cada experiencia y cada estancia sean personalizadas, confortables y memorables. Nos da mucho gusto saber que pudimos cumplir con nuestro objetivo con usted, esto motiva a que nuestro staff siga dando lo mejor de sí cada día. Nuestro staff brinda atenciones excepcionales y están pendiente al más mínimo detalle anticipándose a las necesidades de nuestros clientes. Esperamos servirle nuevamente en futuro cercano para seguir brindándole las atenciones que usted merece. Sinceramente,
4 sur 5
par un voyageur

Publié le 7 févr. 2020 sur Hotels
Nous avons choisi cet hôtel pour sa situation sur le front de mer et sa proximité du centre colonial.L’accueil est très bon et le personnel aux petits soins. La chambre est classique mais la salle de bain est un peu petite. Le frigo est fermé à clef ! Le petit déjeuner est sous forme d'un copieux buffet. Un séjour très agréable .
Commentaires de Gestion de l’hôtel
10 févr. 2020 par Guest Relations Manager, Gestion de l’hôtel
Dear michel, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that each interaction is personalized and memorable. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
3 sur 5
par un voyageur

Publié le 7 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Guest Relations Manager, Gestion de l’hôtel
Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
5 sur 5
par un voyageur

confort et luxe

Publié le 1 août 2019 sur Hotels
Hotel vraiment confortable, très bonne literie, personnel disponible et professionnel. Un geste commercial en fin de séjour (accès au club Sheraton) très appréciable.
Commentaires de Gestion de l’hôtel
1 août 2019 par Guest Relations Manager, Gestion de l’hôtel
Dear Frederic, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
5 sur 5
par un voyageur de BASSE TERRE

superbe hotel

Publié le 5 mai 2018 sur Expedia
Superbe hotel,propre,pratique,confortable.Très bon standing.Service impecable,de haute qualité.Petit déjeuner excellent et très copieux. Un grand merci à Elias BATISTA qui maitrise très bien le français et à Igna. Nous reviendrons. Alex et Jeanne. Guadeloupe.
Commentaires de Gestion de l’hôtel
5 mai 2018 par Guest Relations Manager, Gestion de l’hôtel
Dear ALEX ET JEANNE, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
5 sur 5
par un voyageur

Publié le 17 nov. 2024
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Daira Rivas, Gestion de l’hôtel
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
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