Note fondée sur 66 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 24 oct. 2023 sur Expedia
Small hotel in the colonial zone (historical part of Santo Domingo). Clean and well maintained. The building is quite new, so it lacks a bit the charm of the old town one may expect in such a location.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par TAU CASA REYES, Gestion de l’hôtel
Gracias por elegirnos, nos alegra que su estancia con nosotros haya sido satisfactorio. Lo esperamos nuevamente con nosotros.
par un voyageur de Georgetown
Publié le 30 juill. 2024 sur Expedia
The check in process was tedious as the front desk lady was extremely incompetent. She didn't know the wifi password and it took her over an hour to finally locate it. On my last night at the property the hotel staff aloud an unwanted guest to enter the property into the reception area. I already told the hotel staff that I did not want to see this individual but the hotel staff still proceeded and let the unwanted guest on the property. That is a complete violation of hotel guests rights. That made me feel extremely unsafe. I felt violated. What if something bad happened or I could of been a victim of a crime or theft. The hotel staffs obligations are to the patrons staying at the establishment, not to outside people who are not guests staying at the hotel. Bad business practice. You make guests feel unsafe staying at your hotel.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par TAU CASA REYES., Gestion de l’hôtel
Good evening, after a verification of the security cameras and meetings with the different collaborators who interacted with you, we were able to reach the following conclusions: 1. The WiFi password was provided to you, but you were entering it incorrectly and it was not I connected it, support was given and the QR code for the Wi-Fi was scanned, which we have in all the rooms and in the reception area. 2. About your visit, which was more than once as your companion and one of these times you wanted to offer money to one of our collaborators and he did not accept it and you were the one who called her that last night at the hotel and then he did not want to receive her, her companion did not go beyond the reception, which we cannot deny entry to anyone, but he never went to the room area, because he did not have his authorization, even understanding that if this was more than once with You told yourself that after sending for her you did not want to say it and you were asked to leave the property and they proceeded to call you a taxi. You were always provided with the best services and assistance requested, as characterizes us, respecting your space. All of this exposed here was captured in security cameras that we have in the common areas, including reception for the safety of our guests and collaborators. We are very sorry that this was your feeling, but we are very jealous of the integrity and safety of our collaborators and our clients.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Reserve pague mi estancia y llegue de madrugada y nunca me abirieron la puerta, me tuve que ira buscar h
Otro hotel
Commentaires de Gestion de l’hôtel
26 juill. 2024 par TAU CASA REYES, Gestion de l’hôtel
Buenas Noches, lamentamos mucho esta situación, vamos a investigar que pasó.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Un muy bonito lugar desde que encuentras la puerta para acceder, personas amistosas y serviciales, cámara de vigilancia y habitaciones cómodas con buena climatación. Definitivamente volveríamos allá.
Solo tener presente que está un poco oculto para encontrar ya que no se ve un letrero facil de aprecia, pero después, un sitio muy bonito y cómodo.
par un voyageur
Publié le 29 juin 2024 sur Expedia
Love this place
par un voyageur
Publié le 22 juin 2024 sur Expedia
I love the place. Every-time i go to Santo Domingo i chose same hotel Tau casa Reyes ❤️ ❤️
par un voyageur de Ottawa
Publié le 27 mai 2024 sur Expedia
Conveniently located in Colonial Zone
Clean bedroom and bathroom
Limited on-street parking
Check in process took a long time
par un voyageur
Publié le 6 mai 2024 sur Expedia
par un voyageur
Publié le 1 mai 2024 sur Expedia
Vuelvo pronto me gustó bastante y la cama es muy cómoda 🎸🙏👍💯
Commentaires de Gestion de l’hôtel
2 mai 2024 par TAU CASA REYES, Gestion de l’hôtel
Muchas gracias por su comentario, nos placer saber que quedó satisfecho con su estadía, lo esperamos .
