6/10 Okay
Mark
Travelled with group
30 Aug 2020
Great view and location; some improvements needed.
The view and the location are great and the check-in was very smooth. After that, things could have been better. The ‘blue’ room is quite cramped (bathroom is small and one side of the bed is tight against the wall) although this could be a feature of the fact that the room is ‘in the rockface’. The decor/equipment was a bit tired (noisy fridge and broken basket in the bathroom).The towels were clean but smelt a little bit musty.The biggest issue was communication. Emailed messages to the property owners were not read promptly or carefully, which led to a stressful situation making a flight on the day of our checkout. Remote management of a property is fine but only if extra care is taken around communications. It’s in the hands of the owners to improve small things because otherwise this property has a lot going for it in terms of its location and view over the caldera.
Mark
Stayed 2 nights in Aug 2020