Note fondée sur 64 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Villa on the Bay
Publié le 29 nov. 2019 sur HotelsLovely two day stay at the Villa in Sanya, away from any crowds and a nice beachfront mostly to ourselves. Breakfast was quite good even if dinner on-site was more average, but quite close to downtown Sanya so plenty of local dining options within easy reach. Very pleasant little retreat!
Commentaires de Gestion de l’hôtel
6 déc. 2019 par Banyan Tree Sanya, Gestion de l’hôtel
Dear Guest,
Warm greetings from Banyan Tree Sanya.
Thank you for taking the time to share your valuable feedback with us. It is great to hear such positive feedback and we are delighted you enjoyed your stay with us. We look forward to your next stay with us and continuous support in the near future.
Thank you!
par un voyageur
Publié le 8 oct. 2019 sur Hotels
Schönes Resort - etwas ausserhalb- und auch etwas in die Jahre gekommen.
Strand - viele abgestorbene Korallen und Muscheln. Nicht geeignet zum barfusslaufen. Wasser sauber und warm - jedoch nicht sehr tief.
Commentaires de Gestion de l’hôtel
7 nov. 2019 par Banyan Tree Sanya, Gestion de l’hôtel
Dear Guest,
The team at Banyan Tree Sanya would like to thank you for staying at the hotel recently and also for reviewing our hotel. Thank you for sharing the feedback that you shared can be improved.
Allow me to share with you that our hotel is currently undergoing some needed maintenance for villas and we also organized team to clean the beach as to cater to our guests’ needs better. We look forward to an opportunity to be of service to you again.
Best Regards,
Banyan Tree Sanya
par un voyageur
Beautiful property
Publié le 14 sept. 2019 sur HotelsTh property is located in a quiet neighborhood and is perfect for families and couples. I enjoyed the private pool and the outside bathtub. In the morning, you could hear birds which is refreshing. Staff is friendly and attentative. The beach is great as well although you cannot swim in it due to water conditions. I really enjoyed the stay.
Commentaires de Gestion de l’hôtel
4 oct. 2019 par Banyan Tree Sanya, Gestion de l’hôtel
Dear Guest,
Warm greetings from Banyan Tree Sanya.
Thank you for taking the time to share your valuable feedback with us. It is great to hear such positive comments and we are delighted you enjoyed your stay with us. We look forward to your next stay with us and continuous support in the near future.
Thank you!
par un voyageur
Highly recommend
Publié le 11 sept. 2019 sur HotelsThe property is quiet and beautifully maintained. Staying at the pool villa is dream-come-true and swimming under the moonlight is a quite unique experience. Staff is friendly and attentive. Wendy from the spa is exceptiaonal. Her neck and back massage at sunset just left a sweet touch to the whole experience.
Commentaires de Gestion de l’hôtel
6 oct. 2019 par Banyan Tree Sanya, Gestion de l’hôtel
Dear Guest,
Warm greetings from the stunning Banyan Tree Sanya.
Thank you very much for taking the time to share all the great aspects that our Sanctuary for the Senses provided you on your well-deserved holiday.
It gives us great pleasure to read your comments regarding warm hospitality, our swimming pool and Spa treatment. We all hope to have the opportunity to pamper you the Banyan Tree way very soon.
Best Regards,
par un voyageur
Publié le 20 juill. 2019 sur Expedia
par un voyageur
Publié le 30 juin 2019 sur Expedia
par un voyageur
Publié le 6 mars 2019 sur Hotels
par un voyageur
Publié le 29 oct. 2018 sur Hotels
매우 훌륭
par un voyageur
酒店环境位置很好，设施略旧，服务有瑕疵
Publié le 2 oct. 2018 sur Hotels整体感受非常好。酒店地理位置很好，离市区很近，自有海滩也非常漂亮。客房私密性很强，很安静，在酒店入住不会受打扰。但是房间设计不算合理，虽然别墅面积很大，但是很多区域其实极少会用到。房间设施比较旧，卫浴设备不好用。住了一晚豪华泳池别墅和一晚海景泳池别墅，房间基本一样，海景别墅也基本看不到海，但是视野开阔性会好很多。再到三亚还会选择这家酒店，不过住最基础的房型就好了，体验差距不大。
但是，整体中还是有一些瑕疵，9月24日下午办入住的女生工作交接中有严重的问题，导致第二天更换房间（两天订了两个房型）时酒店完全没有安排，等待酒店通知和打扫浪费了一两个小时时间。事后道歉极无诚意，居然是送了一个包含两个香蕉一个梨子的目测人民币不超过7元钱的果盘，而果盘其实每天正常都会有。事情不大，但是处理态度太令人生气，送果盘的补救方案简直匪夷所思。
其他工作人员服务都很好。
这次住了悦榕庄、丽思卡尔顿和保利瑰丽，综合看悦榕庄还是不错的，位置加分大于服务减分，所以下次还可能会选择这里，只是千万不要再碰到上次那个前台。
par un voyageur
Publié le 10 août 2018 sur Hotels
