Ratings based on 82 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 25, 2023 on Expedia
Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front
by A traveller
Posted Nov. 15, 2021 on Hotels
Everything at the hotel was incredible. It is in the perfect location for someone that wants peace, access to the beach and excellent service.
The food was great.
The only negatives were Covid related. I was traveling from Beijing, so I could not go on any tours or excursions. The hotel made up for it by being a great place to relax and hang out.
by A traveller
Posted Dec. 28, 2020 on Hotels
Very friendly service,
by A traveller
Posted Aug. 7, 2020 on Hotels
by A traveller
Sanya Bay
Posted Jan. 5, 2020 on HotelsPerhaps the hotel is under renovation as only one wing seemed to be being used. Beds were a little firm, but better than other places in China. Food & drinks expensive, but breakfast buffet pretty extensive. They do not speak as much English here as anticipated. Pool only 4.5’ deep.
Comment from Hotel Management
Jan. 7, 2020 by Rayna, Hotel Management
Dear Guest,
Thank you for taking the time to share your valuable feedback with us. We will continue to strive to deliver quality services to induldge our guests' with the best. We consistently train our staff, particular emphasis placed on English for use in the hospitality industry and will expand the scope of our training towards a broader conversational level. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Crowne Plaza Resort Sanya Bay
by A traveller from Toronto, CA
Posted Jan. 3, 2020 on Expedia
Overall I had a pleasant 3 nights stay at this hotel, it was certainly built as a five star, however, it is starting to need some TLC.
The staff were amazing, friendly and courteous. I find it to be an excellent location for a true getaway, close enough to the airport, but far away from the hustle & bustle of the city. The public beaches were steps away (across the road) and lots of paths along the ocean for perfect morning/evening walk (stroll). I would recommend.
Comment from Hotel Management
Jan. 7, 2020 by Rayna, Hotel Management
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
by A traveller
Posted Oct. 22, 2019 on Expedia
Cant get wifi as different network..they dont hv googles..youtube...the counter staff although they cant speak english'..but they are vety helpful trying their best to fix the wifi for us..they are sincere and warmth in their service.especially the counter staff ms christina.The lobby cafe serving bbq buffet at dinner time and the staff was vety caring knowig we are middleage adults they suggested to us tt having bbq might be too heaty for us and advise us to hv chinese food in their chinese restaurant which there are better choices of food for us..sure enough my family all of us was down with bad flu and cough..One of the captain noticed me very sick ate halfway going bk to my room to rest..later after my hubby n son finished their course of food..They hv given me free pack of green vegetables with hot porridge for my hubby to bring to me to eat..What a wonderful and thoughtful staff they have in the hotel.very impressive and touching.Keep it up.
by A traveller
Posted Mar. 18, 2019 on Expedia
by Kin Chi
Posted Dec. 24, 2017 on Hotels
The hotel is too old now. Needs renovation or at least some repair and paint brush to the furniture. Overall neat and tidy. Coffee and tea for breakfast is not upgraded yet. No coffee bean made coffee. Coffee is just like water with coffee colour.
by Udatenne Gedara
waiting for refund
Posted Oct. 2, 2017 on HotelsI booked this hotel for 3 days but I stayed only one night. Smokers are every where, room smelled hard smoke. There was a ashtray in the room. the same time in informed reception desk and asked to cancel my next two days. Dealing with reception was really hard. they spoke very little English and they asked me to contact Hotels.com. unfortunately there was no WiFi at that time. I could write a mail to Hotels.com through business center computer and I asked a refund. Still I am waiting for a reply from Hotels.com, and they said they are still trying to contact the Crowne Plaza. To book your hotel it will take 2 min. but if you have a problem or refund no one will be there for you.
