Ratings based on 942 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Expedia
Had to change my room because the lights weren’t working at 11:30 at night
Comment from Hotel Management
Sep. 30, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear MS. Kathleen,Thank you for taking the time to share your feedback regarding your experience at our hotel.We sincerely apologize for the inconvenience you faced with the lights in your room late at night. We understand how frustrating this can be, and we appreciate your understanding as we promptly addressed the situation by moving you to another room.Your feedback is valuable to us, and we will ensure that our maintenance team reviews the issue to prevent similar occurrences in the future.Thank you once again for your feedback, and we look forward to welcoming you back.Best regards,Heidy AmanoExecutive Assistant Tivoli Mofarrej São Paulo
by A traveller
Posted Aug. 23, 2024 on Expedia
If you arrive at the airport and get to this hotel early, prepare to pay for an upgrade to a bigger room to get in early. They said my room would not be ready until check in after a 13 hour flight even though someone else later told me that my room was perfectly ready. I paid the $200 a night extra charge For a better room I would also highly recommend you. Tell them to remove everything in the minibar before you enter even though my wife and I went across the street to buy drinks and snacks and we didn’t touch the minibar. We got multiple charges after we left the hotel on our credit card. Make sure that when you check out you check out in person and you go over the bill in detail and if they won’t remove the minibar, make sure that you get a manager at your room at checkout to put in writing that nothing from the minibar has been taken.
Comment from Hotel Management
Sep. 30, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Brandon,Thank you for sharing your feedback regarding your stay with us.We regret that certain aspects of your experience did not meet your expectations. Your comments about the check-in process and the minibar charges have been noted and shared with the relevant teams for further review. We apologize for any inconvenience this may have caused and appreciate your patience in addressing these concerns.We are always committed to providing a transparent and seamless experience for our guests, and your comments are valuable in helping us improve our services.We hope to have the opportunity to welcome you back and ensure your stay fully meets your expectations.Kind regards,Heidy AmanoExecutive Assistant Tivoli Mofarrej São Paulo
by A traveller
Must stay here when in São Paulo
Posted Aug. 19, 2024 on HotelsI recently had the pleasure of staying at this hotel in São Paulo, and my experience was nothing short of exceptional. From the moment I walked in, I was impressed by the warm and professional service provided by the staff. I stayed in the garden suite, which offered breathtaking views and a tranquil atmosphere. The hotel is ideally located near a variety of excellent restaurants, making dining out convenient and enjoyable. The concierge was incredibly helpful, providing me with a list of fantastic local lunch spots. I look forward to returning on my next visit to São Paulo!
Comment from Hotel Management
Sep. 30, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Donovan,Thank you for sharing such a wonderful review of your stay with us.We are delighted to read that you had an exceptional experience at our hotel and that you appreciated the warm and professional service provided by our team. It is great to know that the Garden Suite, with its breathtaking views, added to the tranquility of your stay. We are also pleased that our location and concierge services contributed to an enjoyable and convenient dining experience during your visit to São Paulo.We look forward to welcoming you back on your next visit and continuing to exceed your expectations.Kind regards,Heidy AmanoExecutive Assistant Tivoli Mofarrej São Paulo
by A traveller
Posted Jul. 30, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Estimado Sr. Adriano,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.Agradecemos por suas recomendações e esperamos revê-lo em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
by A traveller
Posted Jul. 27, 2024 on Expedia
I appreciated the large, spacious rooms with great views of the city.
Comment from Hotel Management
Aug. 5, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Ernest,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your comments with our team, and certainly they will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
by A traveller from Montreal
Posted Jul. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Miles,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your scores with our team, and certainly they will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
by A traveller
Posted Jul. 7, 2024 on Hotels
Comment from Hotel Management
Jul. 11, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Estimada Sra. Esther,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.Agradecemos por suas recomendações e esperamos revê-la em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
by A traveller
Posted Jul. 5, 2024 on Expedia
Comment from Hotel Management
Jul. 26, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Estimada Sra. Giselle,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação. Agradecemos por suas recomendações e esperamos revê-la em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
by A traveller
Posted Jun. 26, 2024 on Expedia
Comment from Hotel Management
Jul. 8, 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Mustafa,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your scores with our team, and certainly they will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
by A traveller from San Diego
Posted Jun. 4, 2024 on Expedia
Great property, great location. Rooftop bar is very nice. Lounge area and outdoor restaurant equally as nice. Wonderful staff and very helpful.
Comment from Hotel Management
Jun. 6, 2024 by Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Gregory, Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your scores with our team, who I am certain will be motivated with your remarks.Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Ingrid Toyota Manager on Duty Tivoli Mofarrej São Paulo
