Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Holiday
Publié le 5 déc. 2023 sur HomeAwayA great place to stay
par un voyageur
Terrible Property Management
Publié le 21 nov. 2023 sur HomeAwaySpecial Places the property management company advertised the premises as newly renovated with Hammock and Barbaque. No hamock or barbaque and renovation was just paint. Kitchen cupboards thermafoil badly peeling, floor grout throughout is supose to be light beige which you could see at edges by the walls and gets progressively black brown in the rest of the floor area. Chipped coffee table, some mold in kichen cupboards and a few chipped dishes. Tried to book transportation from airport to unit, took four days and was hasling me for payment, got fed up and told them to forget it and made my own arrangements to and from. Told them no maid service while we were there, they came twice and one time at 8.30 am, knocked and immediately open the door and I am standing there in my pj bottoms. Never received the security codes to exit the property. Honestly, the unit was just ok but the property management company was terrible which is why we booked no trips throught them as well as, our to and from airport transportation. In spite of all this, our trip was good, location good and the resort itself, Pacifico excellent. We took pictures upon arrival in the unit, did discuss the next day that this unit was not as advertised and took picutures on how we left it in case they try to come back after us. We left the unit in better condition then found right down to carpets, bathrooms and even washed all sheets and towels in the unit. Stay away from this property Management company.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par VrboOwner, Gestion de l’hôtel
Dear Mr. Riggs
Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you experienced during your stay. Your concerns are taken seriously, and we regret that our property management services did not meet your expectations. We would like to address certain items of your review, to provide more context. In the advertisement of the property, it was said that a BBQ was present. Upon arrival you noticed that the BBQ wasn't present, we reviewed it internally and indeed it was offered with BBQ. Within 2 hours of your statement, a BBQ was delivered to the unit. With the Hammock, we weren't able to assist, as it was not reflected in the offer, neither are there provisions in the walls to install one. Upon reviewing our email correspondence, we reached out to notify you regarding the cleaning service of the service for the day and time. On both occasions, we did not receive a notification that you didn't want cleaning service, though it was included in the rate that you paid. Our policies are clear, to confirm or set up a service, like transportation, need to be paid upon reserving. We appreciate your kind remarks about the location and the Pacifico resort itself. It's heartening to know that despite the challenges, you were able to enjoy your trip. We hope to have the opportunity to improve and provide a more positive experience in the future. Thank you for your understanding.
par un voyageur
Quick visit
Publié le 7 avr. 2021 sur HomeAwayVery nice one bedroom condo. Chic modern style. Pacifico is a beautiful property and we love staying there. This was the first time we stayed in a one bedroom. It was very spacious and centrally located. Property manager let us into the condo early so that we could change and leave our bags. They were very responsive to our needs.
