Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disaster
Publié le 7 mai 2024 sur HotelsMultiple time during the weekend there were people that seemed homeless on drugs/alcool in the lobby. Even the police came. The rooms weren’t clean, there was hair in the bathroom and stains of dirt. They put us in a communicating room next to strangers with kids. The kids were screaming, running around in the room, in the corridors until midnight, screaming like animals. Its sketchy and not clean. The staff was nice tho but I would not recommend
Commentaires de Gestion de l’hôtel
7 mai 2024 par Select on-property delegate., Gestion de l’hôtel
Dear Valerie,Thank you for sharing your candid sentiments and your observations with us.Apologies if you faced any difficulties or inconvenience during your stay.Your constant feedback and constructive feedback are enabling us to address the full range of issues faced by our guests.This review can be a catalyst for us in sparking renewed interest in optimizing our potential.Apologies once again for the things you experienced. We will make sure that it never happens again.Sincerely,Samreen
par un voyageur
Publié le 14 août 2023 sur Expedia
It was ok, but if you go on a Sunday, nothing open after 6
Commentaires de Gestion de l’hôtel
15 août 2023 par Samreen, Gestion de l’hôtel
Dear Stephane,Thank you so much for your valued feedback, we really appreciate our guests' valuable feedback.I hope you enjoy our prime location. It is our job is to make sure that guests are having a perfect time at our property.Thanks once again for choosing Hilton garden Inn Downtown Saskatoon.Sincerely,SamreenAdmin Assistant
par un voyageur
Publié le 1 août 2022 sur Expedia
Super déjeuner! Personnel très sympathique. Hôtel bien situé. Belle piscine . Lit inconfortable.
Commentaires de Gestion de l’hôtel
18 août 2022 par Anastasiia, Gestion de l’hôtel
Dear Guy,
Thank you for your recent review.
It was indeed a pleasure to have you here in our hotel and I am very glad to know that you enjoyed your stay with us.
Your positive feedback regarding the hospitality service provided by our team are well appreciated. Your comment about bed is well-noted too and would be addressed to the relevant departments for taking corrective actions.
Everyone is equally happy and excited to welcome you back next time.
Again, thank you for choosing Hilton Garden Inn.
Sincerely,
Anastasiia Franchuk
Operations Manager
par un voyageur
Publié le 1 juill. 2022 sur Expedia
Système de climatisation use et bruyant.
Salle de bain aurait besoin d'être rafraîchie.
Commentaires de Gestion de l’hôtel
18 août 2022 par Anastasiia, Gestion de l’hôtel
Dear Marie-Claude,
Thank you for your feedback.
On behalf of our staff and management, we would like to extend a warmest gratitude for choosing our fine hotel.
If we didn’t meet your expectations, our sincerest apologies.
We are saddened to know about your frustrations regarding the AC system and cleanliness. It is never our intent to disappoint our guests or deliver anything less. We want you to know that we are taking your reviews constructively and cascaded to the team for necessary actions; as to ensure that we provide a better service to you and to our guest in the future.
We sincerely hope we will get another chance to welcome you back in the near future.
Thank you for choosing Hilton Garden Inn.
Sincerely,
Anastasiia Franchuk
Operations Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
7 oct. 2024 par HGI- Team Member, Gestion de l’hôtel
Dear Stephen,Thank you so much for your kind rating.Our property is conveniently located with all the amenities needed.Our guests keep expressing themselves that staying with us is Overall- a truly 'Value' proposition.The staff, service and ambience never fail to impress the guestsThank you once again for choosing to stay with us.Hilton Garden Inn Saskatoon Downtown is the perfect spot to base your stay in the heart of Downtown SaskatoonSincerely,SamreenThe Hilton Guest Assistance Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par HGI- Team Member, Gestion de l’hôtel
Dear Cody,Thank you so much for your excellent ratings for Hilton Garden Inn Downtown Saskatoon.We are beyond thankful for your valuable feedback, we are thrilled to receive such overwhelming feedback from our guests on a regular basis.The dining options Garden Grille and Steps Lounge are exquisite, the facilities top-notch, and the level of service unparalleled.I hope you had a memorable experience throughout your stay.We are totally dedicated as a team to make your stay an awesome one.The staff, service and ambience never fail to impress the guests.Thank you so much for choosing Hilton Garden Inn Saskatoon Downtown for your stay.Sincerely,SamreenThe Hilton Guest Assistance Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Shopping Mall is across the street - vert convenient location downtown
Commentaires de Gestion de l’hôtel
24 sept. 2024 par HGI- Team Member, Gestion de l’hôtel
Dear Catherine,Thank you so much for your kind review and rating about our property.Our central location is well-appreciated and referred to by most of our guests.Our guests highly recommend it and would not look elsewhere if staying in Saskatoon again.Our hotel is very well managed. Our guests keep expressing themselves that staying with us is Overall- a truly 'Value' propositionOur guests tend to compliment the team on cleanliness, friendliness and delivering an overall outstanding experience.Thank you once again for choosing Hilton Garden Inn Saskatoon Downtown for your stay.Sincerely,SamreenThe Hilton Guest Assistance Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par HGI- Team Member, Gestion de l’hôtel
Dear Ikenna,Thank you so much for your valuable feedback. This constant feedback bolsters the engagement between us and guests, and we truly appreciate your input.We are glad that we merited this 5-star rating for your stay. Hilton Garden Inn Saskatoon Downtown is conveniently located with all the amenities needed.Indeed, our rooms are well-maintained, and guests usually rave about their awesome experiences.Our staff is very attentive and goes above and beyond to make sure that guests are well taken care of.Sincerely,SamreenThe Hilton Guest Assistance Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par HGI- Team Member, Gestion de l’hôtel
Dear Cody,Thank you so much for your excellent rating.How incredible it is for us as a team to read such overwhelming and fabulous ratings and reviews from our valued guests.These comments and ratings truly reflect that guests' satisfaction is our highest priority.We make sure that the dining options at the property are exquisite, the facilities top-notch, and the level of service unparalleled.The staff, service and ambience never fail to impress the guests. The whole atmosphere is elegance meets maximum comfort.Thank you once again for choosing Hilton Garden Inn Saskatoon Downtown for your stay and for endorsing us on this esteemed platform.Sincerely,SamreenThe Hilton Guest Assistance Team
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par HGI- Team Member, Gestion de l’hôtel
Dear Alex,Thank you so much for your kind review for our property.Hilton Garden Inn Saskatoon Downtown is the perfect spot to base your stay in the heart of Downtown SaskatoonWe are beyond thankful for the thoughtfulness of our guests who make the effort to rate us in the best possible manner and enjoy their stay at Hilton Garden Inn Saskatoon Downtown.We are always looking for ways to enhance our guests' experiences. Our staff have been incredible with their service levels and personal attention.Thanks once again for choosing our property for your stay.Sincerely,SamreenThe Hilton Guest Assistance Team
