Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great location. Quiet yet close to town
Publié le 26 sept. 2024 sur HomeAwayVery comfortable.
Could of had a few basic condiments like s &p. Slip cover on couch n pillows needed to be cleaned. Overall nice place to stsy. Pool was great
par un voyageur de Indianapolis, IN
Thought it was going to be better
Publié le 1 août 2024 sur HomeAwayBased on other reviews, our expectations for this home were high and we were looking forward to it. The trip started off on a sour note. We tried to check in at our scheduled time: 4pm however, when we arrived at the property, the cleaner was there and told us “I need at least another hour to finish”. We had gone grocery shopping so needed to put our cold items in the fridge-no problem there. We were told we would get a text message when the house was complete and ready for our return. After over an hour of waiting, I texted the guest service number and they said the cleaners were done over a half hour ago. Communication was subpar. The home definitely needs some deep cleaning or replacement of items: the rug in the living room had giant stains, the couch and love seat also had stains, to the point where we put sheets over them and put towels on the rug. The stools at the counter had hair and debris caked on the bottom of the feet. The (2) queen rooms were fine, however, the room with the bunk bed and single bed didn’t have the beds completely made upon arrival. The front porch gliding bench was also broken. The house was a great size for 5 of us and it was close to downtown Saugatuck and holland. The pool area was nice but we didn’t receive a code to get in so it was good other people were in there to let us in. We hope the owners/property manager take our concerns into consideration and hopefully improve the home.
Commentaires de Gestion de l’hôtel
23 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Emily, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Nice place but amenities have changed
Publié le 22 mars 2024 sur HomeAwayProperty is clean. Large space. We have stayed at kingfisher cove several times. It use to be where they would have wood for us for the fireplace and communication was with a human. They now use AI for communication and they no longer leave wood. The ice maker doesn’t work- just a note. For the price and the distance from going to town etc we will be checking out other options for our next stay.
Commentaires de Gestion de l’hôtel
25 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, we're pleased you are a return guest and enjoyed the spaciousness and cleanliness of our home! That said, we truly apologize that the firewood was not provided. Please know that you could have reached out during your visit and our local team would have been happy to assist. Additionally, we're sorry that the ice maker was not working and our local manager assured us that this is being addressed. We appreciate your feedback as we view it as an opportunity to improve and we hope to host you again.
par un voyageur de Portage
Cute, clean, relaxing
Publié le 12 nov. 2023 sur HomeAwayThe cabin was very clean and accommodating. Relaxing good time. I went with friends but would be a perfect fit for a family with young children. Soaker tub had a note that asked not to use because is was waiting for repairs. Ice maker did not work and there were no ice trays. It would have been nice to have been informed of these issue prior to booking. If a soaker tub is listed as an ammenity it should be operable for use and I would have known to bring ice. I reached out to the host and I was just given an apology. The beds and pillows were very uncomfortable. I would stay in this area again but maybe at the cabin next door that has an outdoor jacuzzi and firepit.
Commentaires de Gestion de l’hôtel
27 nov. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Comfy and cozy
Publié le 15 oct. 2023 sur HomeAwayGreat place to stay. Very clean. We loved the fireplace. The only problem we had was the ice maker wasn't working. When I reported it, I was told maintenance would come to repair it. No one showed up. Other than that, it was great.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Lori. We are happy to hear you enjoyed the location, though we apologize for the issues you had with the ice maker that prevented you from fully enjoying your stay. We appreciate you bringing this item to our attention during your stay and allowing us to review and address it accordingly. Our local operations manager has been made aware of your concern, and they are working on it. We hope to have the opportunity to better serve you in the future.
par un voyageur
Wonderful stay in Saugatuck.
Publié le 23 juin 2023 sur HomeAwayFelt like a forest getaway right off the Blue Star highway. A wonderdul cabin. Fun for the whole family. Great destination for the area attractions. Thank you.
par un voyageur
Perfectly Tucked away in Saugatuck
Publié le 21 mai 2023 sur HomeAwayThis cabin is beautiful and is convenient to both Holland and Saugatuck. It’s tucked away in a little lakeside neighborhood that’s peaceful and quiet.
I gave it a 3 for cleanliness because the blinds were very dusty. My friend said the upstairs bedroom was dusty, too.
Our big concern was getting onto the porch from the driveway. There’s only one step, but it’s pretty steep. We noticed several of the other cabins had two steps up to their porches. That would make the steps less steep. A handrail should really be installed. Steps without a rail is an accident waiting to happen.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Nice house
Publié le 19 mars 2023 sur HomeAwayHouse was everything it said. Beautiful fireplace..They leave one bundle; f firewood gives number to call for more. We called twice never an answer. Chairs at table very uncomfortable especially when sitting playing games. Would stay again. Nice area.
par un voyageur
Great Cabin
Publié le 7 janv. 2023 sur HomeAwayWe had a great stay, very clean cabin with everything we needed.
par un voyageur
Great time!
Publié le 3 oct. 2022 sur HomeAwayAmazing!!!
