Ratings based on 465 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
No frills stopover hotel
Posted Jul. 6, 2024 on HotelsIt is what it is a convenient, reasonably priced, hotel for an overnight stop.
Comment from Hotel Management
Jul. 7, 2024 by romain serna, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A traveller
Posted Apr. 27, 2024 on Expedia
Fantastic reception staff. Very friendly and helpful
Comment from Hotel Management
Jun. 17, 2024 by Romain SERNA, Hotel Management
Bonjour StephenMerci d'avoir partagé votre expérience.Toute l'équipe est très heureuse que vous ayez passé un agréable séjour au B&B Mulhouse SausheimCe fut un réel plaisir de vous recevoir.Nous espérons avoir l'opportunité de vous accueillir de nouveau lors d'un prochain séjour.
by A traveller
A B&B with great service!
Posted Dec. 1, 2023 on HotelsIn marked contrast to my last stay (a month ago) in a French budget hotel, this was exactly as I hoped: clean, friendly, with functioning wifi and a manager who immediately moved me to another room when it turned out the TV was not working. Good breakfast. I'd go again...
by A traveller
Posted Jul. 3, 2023 on Expedia
They were very accommodating.
by A traveller
Good value
Posted Jul. 2, 2023 on HotelsA good value little hotel, basic but with good amenities at a very fair price. The staff were friendly and the breakfast was nice.
by A traveller
Posted Jul. 1, 2023 on Hotels
by A traveller
Posted Jan. 6, 2023 on Expedia
located on 3rd floor with no lift, when both of us are over 80 years old
Comment from Hotel Management
Jan. 6, 2023 by Romain SERNA, General Manager, Hotel Management
Dear William,Thank you for taking the time to share your feedback.We are sorry for any inconvenience you experienced; If informed, we are very happy to reserve a room on the ground floor for people with mobility issues, if available.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Romain SERNA, General Manager
by A traveller
Does what is says on the tin. No probs.
Posted Dec. 26, 2021 on HotelsThis is a simple hotel and it’s good for a short stay on a budget. No problems. Staff were helpful. Perfectly east stay.
Comment from Hotel Management
Dec. 28, 2021 by Romain SERNA, General Manager, Hotel Management
Dear John,
Thank you for your feedback following your stay.
It is rewarding to know that you had such a pleasant experience with us. This inspires our team to continue upholding our high standards of service.
We look forward to welcoming you back.
Season's greetings,
Romain SERNA, General Manager
by A traveller
Tired and not as advert infers
Posted Jul. 29, 2021 on HotelsReception was not staffed when we arrived. Initially we were allocated and room on the second floor and there is no lift. We asked to be moved and were given one on the ground floor. The building and rooms are looking tired and dated. Our room was very small and felt quite claustrophobic. We chose an 08:30 breakfast and the choice was limited to what was left. On the plus side, the receptionist recommended an excellent restaurant for our evening meal.
Comment from Hotel Management
Jul. 30, 2021 by Romain SERNA, General Manager, Hotel Management
Dear Julia,
Thank you for taking time to review your stay.
Our team do their best to ensure your stay with us is as comfortable as possible and we are pleased that as soon as they were aware that your room was not ideal found you another one that better suited your requirements. We are sorry that our standard size rooms were not as spacious as you would have preferred.
We regret that you didn't inform our breakfast team of your concern as we would have been happy to provide you with any items you required.
We hope to welcome you back on a future occasion.
All the best,
Romain SERNA, General Manager
by A traveller
Positive
Posted Dec. 27, 2019 on HotelsValue for money hotel
Comment from Hotel Management
Dec. 28, 2019 by Romain SERNA, General Manager, Hotel Management
Dear Guest,
Thank you for providing us with your feedback.
We are so glad that you had a pleasant stay with us and found everything to be of such good value. We would love to know how we could make your next stay with us even better; please do not hesitate to share your suggestions with us.
We look forward to welcoming you back and we wish you all the best for the festive season.
Kind regards,
Romain SERNA, General Manager
