Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dirty Cabin
Publié le 23 sept. 2024 sur HomeAwayWe booked for our 6th anniversary. When we arrived, the door code did not work. Had to call 800 number times get new code. When entering the cabin, it was musty smelling. Did not smell clean at all! On the patio, the screen was torn and the hot tub was filthy ( we have a hot tub at home and we could tell it was not clean) . The headrests were filthy with visible scum on them. Water was cloudy. No way we would get in that tub! Jacuzzi was also dirty with scum . Luckily, I brought Lysol wipes and cleaned it before we got in. The couch smelled like dogs and the bed linens did not smell fresh. The wood floors were dirty and gritty. Vacasa needs to hire a new cleaning crew. Would never go back and would not recommend to anyone!
par un voyageur
German Heritage Getaway
Publié le 23 sept. 2024 sur HomeAwayThe cottage was as described on VRBO. It is a little more outdated than the pictures represent. The screened porch is in a bit of disrepair and the unit could use a bit of updating. We could not get the jetted tub to turn off and tried calling Vacasa. The first call we couldn’t hear each other I had to hang up. The second call was disconnected. I then texted and the representative was troubleshooting from a manual and was of no help. We did get it off. The button appears to be failing. This is a very special property and I would probably stay again. I would recommend to owners to switch property management company or self manage.
par un voyageur
Just Plain Adorable
Publié le 6 mai 2024 sur HomeAwayWe loved the cabin😍 And everything about it!
par un voyageur
Good but not special
Publié le 30 mars 2024 sur HomeAwayThe unit needs more cleaning an attention on the exterior hot tube and porch in general.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Alaidiet, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team.
We hope to have the opportunity to better impress you in the future!
par un voyageur de Asheville, NC USA
Great stay
Publié le 26 févr. 2024 sur HomeAwayWonderful romantic spot. Everything we expected and hoped for. Very quiet and private location in nature.
par un voyageur
COB
Publié le 12 févr. 2024 sur HomeAwayHot tub was not working
Commentaires de Gestion de l’hôtel
27 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience due to the hot tub that is not working. We appreciate your feedback as means to improve and we do hope we will have another chance to host your stay next time.
par un voyageur
Beautiful
Publié le 1 févr. 2024 sur HomeAwayI would give this five stars but the hot tub was out of order. Would definitely stay again though.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We are happy to hear your party overall had an enjoyable stay. We have confirmed the hot tub was reset and is working properly. We apologize for the inconvenience and look forward to hosting you again!
par un voyageur
Loved it!
Publié le 15 janv. 2024 sur HomeAwayPerfect for a little cozy mountain stay! Love the hot tub!! Only about 10 mins from downtown Helen so we loved the location.
par un voyageur
Great for a couple.
Publié le 26 déc. 2023 sur HomeAwayPerfect size and very close to Helen
par un voyageur
Perfect getaway
Publié le 14 déc. 2023 sur HomeAwayWe had a very relaxing getaway, our pups also had a good time.
