Note fondée sur 367 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Ms. Pryor, Gestion de l’hôtel
Thank you for the wonderful review! We're thrilled to hear you had a great stay with us. We strive to provide exceptional service to all our guests and we're happy we could meet your expectations. We look forward to welcoming you back again soon.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Ms. Pryor, Gestion de l’hôtel
Hi Thiago, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The only blemish on our stay was the fact that an elevator was out of service and the remaining elevator was soooo slow.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Ms. Pryor, Gestion de l’hôtel
Hi Brian, Thank you for your review! We're pleased you enjoyed your stay and appreciate your feedback on the elevator service. We are constantly working to improve our services and will consider your comments. We hope to see you again soon for a 5-star experience
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Ms. Pryor, Gestion de l’hôtel
We’re sorry to see your two-star rating and would greatly appreciate the opportunity to understand more about your experience. Our goal is always to provide an enjoyable and memorable experience, and it seems we may have fallen short of that with your visit. Please feel free to reach out to us directly with any feedback or concerns you might have. Your insights are invaluable in helping us improve. We hope to have the chance to make things right.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Ms. Pryor, Gestion de l’hôtel
Thank you for taking the time to rate our hotel with 5 stars!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Ms. Pryor, Gestion de l’hôtel
Thank you for taking the time to rate our hotel with 5 stars!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Floors, carpets, basement area in bad shape. Stains and not deep cleaned. Shower is clean and beds are clean and in good condition. Staff is great.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Ms. Pryor, Gestion de l’hôtel
Dear Christina, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously.
par un voyageur de brentwood
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Ms. Pryor, Gestion de l’hôtel
Hi Christine, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Ms. Pryor, Gestion de l’hôtel
Good evening, thank you for sharing your positive experience with us.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Only 1 elevator ever opened
Overpriced overnight parking
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Ms. Pryor, Gestion de l’hôtel
Dear Kimberly, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future.
