Note fondée sur 288 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2024 sur Expedia
La personne a l’accueil m’a demande mon passeport qui était dans l’auto, je suis retournée le chercher mais il a fallu que je fasse encore une fois la file d’attente au lieu de me dire, venez je vais vois passer.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Sylvie,Thank you so much for the high rating and we trust that you had a good time with us overall. That being said, we apologize for any disappointment in the service you received during your visit. Your feedback will be kept in mind for the future and we'll discuss your comments internally. We hope you will consider coming back to join us again soon.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Not what I expected
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager, Gestion de l’hôtel
Hello Theresa Nickolas, We are sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will share it with our team for further improvement. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello George,We are stoked to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello christine,We are thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Looks like they don’t clean rooms at all other than changing sheets maybe. Everything was sticky
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Teresa,We appreciate your feedback and apologize for any inconvenience caused during your stay. We will address this matter with our housekeeping team to ensure our high standards are met. Thank you for bringing this to our attention to help us improve our services.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Manager, Gestion de l’hôtel
Hello Amy,We're thrilled to hear you had a great stay with us! We hope to welcome you back soon for another enjoyable experience.
par un voyageur de North Miami Beach
Publié le 15 oct. 2024 sur Expedia
The staff was professioanl and polite
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We are thrilled to hear that our staff's professionalism and politeness left a positive impression on you. Your compliments will be shared with the team to continue providing excellent service to our guests. Thank you for taking the time to share your feedback with us.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Manager, Gestion de l’hôtel
Hello Judy,We are pumped to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another memorable stay.
par un voyageur
Rooms need Remodeling
Publié le 14 oct. 2024 sur HotelsLobby and check in were on par. Room was old, in need of renovation and woke to roaches at the front door. My assumpstion is this is an older building being rebranded as a Holiday Inn. Probably would not choose this location again.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Scott, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
The room smelled like the carpet was molded.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Felicia, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address this matter with our housekeeping team to ensure our rooms are always fresh for future guests. Thank you for bringing this to our attention.
