Note fondée sur 1 421 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A éviter
Publié le 21 avr. 2022 sur HotelsUne chambre à près de 300$cad (215€) très bruyante, le ménage a été fait superficiellement.
L’accueil est déplorable…. Note = 0
Commentaires de Gestion de l’hôtel
21 mai 2022 par Dove- Front Office Supervisor, Gestion de l’hôtel
Bonjour, merci beaucoup d'avoir pris le temps d'écrire un avis sur votre récente expérience avec nous.
Notre objectif est de nous assurer que tous nos clients repartent satisfaits à 100 %, veuillez donc accepter mes excuses les plus sincères pour les lacunes que vous avez rencontrées.
Nous examinerons les détails de cet avis avec notre équipe afin de nous assurer qu'aucun futur client ne partage cette expérience et que nous puissions vous offrir une expérience exceptionnelle lors de votre prochaine visite à Savannah.
par un voyageur
Publié le 28 déc. 2024
Nice staff and very helpful but hard to get someone to answer room service. There weren’t any sheets for the pullout bed available and we called the front desk no one answered. No shower caps available
Commentaires de Gestion de l’hôtel
28 déc. 2024 par Customer Service, Gestion de l’hôtel
Tracy, it's wonderful to hear that you found the team members at Hotel Indigo Savannah Historic District so nice and helpful. The unique historic ambiance of the property occasionally means juggling modern amenities, but rest assured, the comfort and convenience of our guests are priorities. Your feedback regarding the room service and amenities has been noted, and we're continuously striving to enhance our guest experience. We hope to welcome you back soon.
par un voyageur
Publié le 18 nov. 2024
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Customer Service, Gestion de l’hôtel
Matthew, thank you for sharing your feedback. We're sorry to hear that your experience didn't match your expectations. The unique historic charm of our property is something we take great pride in, and we continually strive to balance modern comforts with the building's distinctive character. Your thoughts are invaluable, and we hope to welcome you again to provide a more enjoyable experience.
par un voyageur
Publié le 29 oct. 2024
The staff was rude during check in and checkout, the elevator was out of service, the room smelled quite rank, the AC’s digital panel was broken and couldn’t regulate properly, and even though a do not disturb sign was on the door and checkout wasn’t until 11, the cleaning crew made sure to bang on the door repeatedly at 9:45.
Lastly, they nickel and dime you with a $25 fee which they describe as a “destination fee.” When I asked, I was told it was because they are a premier destination. LOL!
I booked this hotel because a friend stayed there a few years ago for a wedding, but it’s equivalent to a La Quinta or a poorly kept Econo Lodge. With all there bs fees they hit you with at the end, the pricing is comparable to much nicer hotels in the same area. Book the Desoto or River Inn. You’ll be glad you did, and your life will be better if you never spend a single night at the Indigo.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Alex G, Gestion de l’hôtel
Good Afternoon,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.My deepest apologies regarding the inconvenience endured during your stay. I am so sorry the housekeeping attempted to enter your room prior to your checkout, the room condition was poor & staff were not welcoming. Your frustration is understandable. I will ensure to address your concerns with our front office & housekeeping teams. The destination fee is similar to a resort fee which includes several amenities such as, 2 daily drinks at the bar, unlimited waters in the room, daily coffee in the lobby with fresh fruit, access to the fitness center, WIFI in the room & a 10% local discount at our neighborhood restaurants. If that was not explained on arrival, I will ensure to address that with the front office. Should you have any further questions please feel free to contact us at your earliest conveniences, we remain entirely at your disposal.Thank you for staying with us, we hope to welcome you back & provide the experience you were initially looking for.Kindest Regards,
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Customer Service, Gestion de l’hôtel
Kenneth, it’s great to know you had a pleasant stay at Hotel Indigo Savannah Historic District. We’re excited to welcome you back in the future!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Customer Service, Gestion de l’hôtel
Philip, thank you for staying with us at Hotel Indigo Savannah Historic District. We're delighted you had a great experience, and we look forward to welcoming you back!
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Customer Service, Gestion de l’hôtel
Stefanie, thank you for sharing your feedback. The team values your input and is committed to enhancing guest experiences. We hope to have the chance to provide you with a more enjoyable stay in the future.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
I have stayed many times. The location is great. My only issue is that on my last visit i did not like my room. It was dirty and musty. The AC was loud so i had to change rooms. However on my prior visit the room was exceptional. I didnt like the inconsistency in that area.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Customer Service, Gestion de l’hôtel
ADAN, thank you for staying with us at Hotel Indigo Savannah Historic District. It's wonderful to hear you appreciate our location and have enjoyed exceptional stays in the past. The team is committed to ensuring each visit is comfortable, and they will certainly take your feedback regarding the inconsistency seriously. We're looking forward to welcoming you back for another great experience.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Great location and the parking attendants were awesome. The ac unit didn’t work well.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Customer Service, Gestion de l’hôtel
Kristen, it’s wonderful to hear you appreciated the prime location and the service from our parking team at Hotel Indigo Savannah Historic District. Sorry to hear you experienced some difficulties with the cooling system. Thanks for sharing your thoughts with us, and we're eager to make your next visit even better.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Really lovely staff
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Customer Service, Gestion de l’hôtel
Heather, thank you for staying with us at Hotel Indigo Savannah Historic District. It’s wonderful to hear you appreciated our team members. We look forward to welcoming you back.
