Ratings based on 905 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by John, Hotel Management
Please feel free to reach out to us with any additional details so we can make sure your next stay with us is a better experience.
by A traveller
Posted Aug. 19, 2024 on Expedia
The location was perfect
Comment from Hotel Management
Aug. 21, 2024 by John, Hotel Management
Thanks so much Tyquanna!
by A traveller
Posted Aug. 18, 2024 on Expedia
Smelled of weed but I suppose that’s not the hotels fault. Room was dated and could use a better housekeeper. Pool was closed so that was a bust. Definitely wasn’t worth the 187$ that I paid. Staff were very friendly tho and it was convenient for walking downtown.
Comment from Hotel Management
Aug. 19, 2024 by John, Hotel Management
Thank you for the review and feedback Jennifer.
by A traveller
Posted Aug. 18, 2024 on Hotels
I think it could use some updating, There was hardly any lighting in the bathroom and the doors and curtains seemed like they were ancient. The breakfast was okay, just basic. You’re mainly paying for the location which is excellent. I think on site valet parking is too high at $40 a night also.
Comment from Hotel Management
Aug. 19, 2024 by John, Hotel Management
Thank you for the review and feedback. We will be sharing with our team.
by A traveller
Posted Aug. 15, 2024 on Expedia
My problem was them having you to fill out credit card number down when you check in. When I said I’m not comfortable to log my number. The guest service made a copy of the card without my authorization. Guess what sure enough when I had came home from hotel stay. Suspiciously happened that I had someone charged unauthorized items on my card that I used for the hotel stay. Be careful!
Comment from Hotel Management
Aug. 15, 2024 by General Manager, Hotel Management
Dear Jeannette,Thank you for leaving feedback regarding your stay. Under normal circumstances, we would never transact business this way, however due to the global outage our business was impacted. We are so sorry you had a negative experience.
by A traveller
Great Customer Service!!
Posted Aug. 14, 2024 on HotelsThe staff at the hotel were amazing and super friendly!
Comment from Hotel Management
Aug. 14, 2024 by General Manager, Hotel Management
Thank you so much for the feedback! We can't wait to see you again!
by A traveller
Comfy rooms, great restaurant
Posted Aug. 13, 2024 on HotelsVery pleased with the room layout, like a little suite with a separate shower and sofa/desk area. The Toasted Barrel bar is quite nice, has live music 2 nites a week, bourbon flights, beer on tap, gourmet grilled cheese, etc. The location is good, close to shopping. The pool is closed for renovation and the parking “basement” is not ideal, valet only. The buffet breakfast was crowded and had few offerings, but nice oatmeal toppings…
Comment from Hotel Management
Aug. 14, 2024 by General Manager, Hotel Management
Thank you so much for sharing your experience! We are very excited about the renovation and hope you will return to experience our new look!
by A traveller
Posted Aug. 13, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by General Manager , Hotel Management
Dear Paul,Thank you so much for sharing feedback about your experience! It is our number one priority to provide great service to our guest!
by A traveller
Posted Aug. 12, 2024 on Expedia
Comment from Hotel Management
Aug. 14, 2024 by General Manager, Hotel Management
Dear Keith,Thank you for the rating! We are happy to provide you with a 5 Star Experience
by A traveller from Linden
Posted Aug. 11, 2024 on Expedia
The hotel was walkable to food and shops. Staff was very friendly.
The room was nice - just need couch/chase lounge cleaned. Other than that no other complaints.
Comment from Hotel Management
Aug. 12, 2024 by John, Hotel Management
We're glad you enjoyed your stay Kimberly!
