Note fondée sur 283 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
Great!
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager
par un voyageur
Publié le 25 mars 2024 sur Expedia
Nice hotel
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Hotel Manager, Gestion de l’hôtel
"Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager"
par un voyageur
Publié le 13 nov. 2024
Overall the stay was fine. But, we were disappointed when we arrived and learned they did not have a POOL as the pictures had indicated. They had taken it out years ago to put in a fitness center. The front desk person only said "the owners have been trying to take that picture down for a few years..." They did not offer any concessions or free items. My son was disappointed. The hotel put us on the first floor. By 630am, there was a fair amount of noise in the hallway. It almost sounded like metal carts with metal pans hitting a bump and clanking all over. It happened at least five times. Finally, the general upkeep of the hotel was so-so. Lots of apparent knicks in the wood that need to be reapainted/re-stained. The shower head needed some plumbing help as it was spraying water into the ceiling at certain angles.
Commentaires de Gestion de l’hôtel
14 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear about the disappointment regarding the pool and the noise disturbances. Your comments on maintenance and cleanliness are important, and we will address them. We appreciate your input and hope to provide a more positive experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Unless you have no other choice, don’t stay at this place.
The positives: the location
The night manager and most of the staff
The pics of the room on Expedia are 10x better than the actual rooms
The GM and the day manager don’t know the meaning of the word hospitality and I will never stay at this place again. Too many great hotels with competent management in Savannah.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re glad you enjoyed the location and found our night manager and staff helpful. However, we sincerely apologize for the issues you faced regarding the room and your interactions with management. Your comments are invaluable to us as we work to improve. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Excellent place to stay
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear you had an excellent stay with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Staff was very friendly and responsive.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We're delighted to hear that our staff made a positive impression during your stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Too noisy and a bit unclean
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Wow, thank you so much for the perfect rating! We’re thrilled to hear you had an amazing stay and enjoyed everything we have to offer. Your kind words motivate us to keep delivering exceptional experiences. We can’t wait to welcome you back!Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect 5-star review! We’re so glad to hear you had a wonderful experience with us. Your feedback inspires our team to continue providing top-notch service. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Es ist relativ zentral gelegen, in die Stadt braucht man zehn Minuten zu Fuß. Genauso zum Bahnhof.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback on the location of our hotel. We're pleased to hear that the central location was convenient, with easy access to both the town center and the train station within a 10-minute walk. Having a prime location that allows our guests to easily explore the area is important to us. We appreciate you taking the time to share your thoughts, and we hope you had an overall enjoyable stay with us. Please let us know if there is anything else we can do to make your next visit even better.Sincerely, Hotel Manager
