Note fondée sur 618 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2019 sur Hotels
par Eric B de France
Bien mais j'ai payé deux fois la chambre
Publié le 29 mars 2014 sur HotelsGlobalement bien, mais j'ai payé Hotels.com une première fois et l'hôtel m'a fait payer une seconde fois la chambre à mon départ. L'hôtesse m'a bien indiqué qu'elle allait voir ça avec sa responsable, mais seulement une fois que la somme soit prise une seconde fois sur ma carte bancaire. Ca me fait une nuit d'hôtel à 260 euros environ, pour trois nuits je vous laisse faire le calcul. J'ai envoyé un mail au SAV d'hotels.com le jour même de mon départ mais je n'ai reçu aucune réponse à ce jour.... Dommage pour cet hôtel qui méritait mieux.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you so much for your perfect rating! We’re thrilled to hear you enjoyed your stay with us. Your satisfaction is our top priority, and we can’t wait to welcome you back for another great experience!Best wishes,Milan S.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
We had a wonderful stay. The staff is exceptional
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience! We are delighted to hear that you had a wonderful stay and that our staff made your visit exceptional. Your kind words mean so much to us and inspire our team to continue delivering great service.We look forward to welcoming you back in the future!Warm regards,Milan S.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you so much for your perfect rating! We’re thrilled to hear you enjoyed your stay. Your support means a lot to us, and we hope to welcome you back soon!Warm regards,Milan S.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Very disappointed, won't come back.
Service:
I asked for my room to be serviced while I was out for the day. When I came back I noticed that the bed was made, but with the same dirty sheets. She sheets had been soiled with obvious brown stains and the housekeeper didn't change them.
Room:
Nowhere to work. For me this killed the room. The room is spacious and has a nice bathroom, but no desk or table to work. No where to enjoy some food. The room needs a desk or perhaps a small table.
I will a shout out to the front of houses who were great.
But overall, at least for me, no joy for The Gastonian.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us. I sincerely apologize for the issues you experienced during your stay. We strive for high standards of cleanliness, and I regret that our housekeeping did not meet those expectations in your case.Regarding the sheets, typically our housekeeping staff will change them on day three for stays of four nights or more, or upon guest request during shorter stays. I completely understand how important it is to have a comfortable workspace, and I’m sorry that our room layout didn’t suit your needs. We do offer options in our dining, parlor, and pergola area for guests looking for a place to work. We would also have been happy to move you to a room that better suited your needs, if available.I’m glad to hear that our front-of-house staff provided great service, and I appreciate your shout-out to them. Your feedback is invaluable, and we will certainly take it into consideration as we strive to improve.If you decide to give us another chance, please feel free to reach out so we can ensure your next stay is more enjoyable.Best regards,Milan S.
par un voyageur
Publié le 10 août 2024 sur Expedia
It was great stay and experience at this property. Breakfast options were great and room was great and staff was super caring and helpful.
Commentaires de Gestion de l’hôtel
12 août 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for your wonderful review! We're delighted to hear you enjoyed your stay, the breakfast, and the service from our staff. Your kind words mean a lot to us, and we look forward to welcoming you back soon!Best Regards,Milan S.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Milan S. - Guest Services Manager, Gestion de l’hôtel
Thank you so much for your fantastic review! We’re thrilled to know that you had such a wonderful stay and that everything exceeded your expectations. Your kind gesture means a lot to us and truly motivates our team to keep delivering great experiences.We look forward to welcoming you back on your next visit!Best wishes!
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Autumn,Thank you so much for the perfect 5 out of 5 rating! We’re delighted to hear that you enjoyed your stay at The Gastonian.Your positive feedback means a lot to us and motivates us to continue providing excellent service. We hope to have the pleasure of welcoming you back in the future!Warm regards,Milan S.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Milan S. - Guest Services Manager, Gestion de l’hôtel
Thank you so much for your generous review! We're thrilled to hear that you enjoyed your stay with us at The Gastonian. It was a pleasure having you as our guest, and we're delighted that you found everything to your liking. We look forward to welcoming you back on your next visit to Savannah. Safe travels!
