Ratings based on 200 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 8, 2024 on Expedia
Comment from Hotel Management
Sep. 16, 2024 by Guest Relations, Hotel Management
Bula Rebecca, thank you for your 5 star review. We are so pleased you enjoyed your stay. We hope to see you again on our sunny shores. Vinaka vaka levu.
by A traveller
They need improvement
Posted Aug. 29, 2024 on HotelsService was not good, took 2 days to just get a knife for our villa, staff didn’t do the best cleaning, we asked for help on how to work the safe, no one ever showed up. The staff were bringing other guests to our private villa to take pictures which scared my young niece as she was changing in her room and random people walked by her bedroom. Meal service is so slow, they don’t have the best chefs. The only thing that made things better is the refund we got for the awful service
Comment from Hotel Management
Sep. 16, 2024 by Guest Relations, Hotel Management
Bula, it is always disappointing to read a negative review. As you have remained anonymous it is impossible for me to review your file. I will be sure I share your comments with our management. Thank you for taking the time to write, as we are committed to always improving. Vinaka.
by A traveller
Posted Aug. 8, 2024 on Expedia
Limited dining options and closed too early
Comment from Hotel Management
Aug. 9, 2024 by Guest Relations, Hotel Management
Bula Shalini, thank you for taking the time to write your review. I am a little confused as we have 3 restaurants and over 100 different items on the ever changing menus. Sorry you were not able to find something to your liking. All the very best. Koro Sun Resort.
by A traveller
Posted Jul. 26, 2024 on Expedia
My room was infested with roaches. Three days in a row i will see roaches in my bed sheets and bed head and restroom. I expressed this at the reception and management did nothing. Last night was scary as i saw two in my bed scrolling my feet when i woke up at 5:30 am and decided to leave the room. went to reception on PJs and they had me there for three hours in my PJs crying. The gust actually helped me. I ended up sleeping showering at another guest room (strangers). Guests who saw me at reception were concerned and helped me. The Hotel did nothing; just saying I am sorry did not solve the matter. Reception promised another room and i waited for three hours crying at reception with no room. Thanks to the other guests who helped me. Also, when the gusts helped me , the reception staff did not even care to help me with the luggage and i had to take all my belongings by myself and the other guests helped. Staff said that their hands were tight as management has the last say. Management was nowhere to be found. A Manager should always be on the floor in hotels for the safety of the guests. Unacceptable. manager, was never at the premise and obviously careless with the staff and guests.
Comment from Hotel Management
Aug. 9, 2024 by Guest Relations, Hotel Management
Bula, I find it very difficult to respond to this review as it is full of untruths, exaggerations and defamatory comments. Our records show that when you complained about the ONE insect (not a roach) that was in your room we came to the room right away. There was 1 small bug in the room and it was removed immediately. We also offered you a different room and you refused. We went over and above to attend to you while on property, however you declined any assistance. For your reference our location on 160 acres of Rainforest lends itself to a world of flora and fauna. We spray around all rooms monthly, plus we put spray in the room for guests to use, if by chance an unwanted insect enters your room. Our General Manager runs a very tight ship and while I am sure that he was made aware of your concerns, he empowers his management staff to look after smaller issues. I am not sure if this is your first time to Fiji, however perhaps it is not the right destination for you. Vinaka.
by A traveller
Posted Jul. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 9, 2024 by Guest Relations, Hotel Management
Bula Narendra, thank you for you 5 star review. We hope to see you at Koro Sun Resort again soon. Vinaka.
by A traveller
Posted Jul. 6, 2024 on Wotif
The nature is excellent. The food is below average.
The activity stuff are excellent such as Dean, very much enjoying learning from him.
Comment from Hotel Management
Aug. 9, 2024 by Guest Relations, Hotel Management
Bula Xiao, thank you for taking the time to write a review. We are so glad that you enjoyed your stay with us. Our team are committed to sharing their culture with our guests. I will be sure to share your comments with the team. Happy Travels.
by A traveller
Posted Jul. 1, 2024 on Expedia
Comment from Hotel Management
Aug. 9, 2024 by Guest Relations, Hotel Management
Bula Konnie, it is impossible to reply to a review that has no content. Please note that we take our guests feedback very seriously and will go out of our way to assure that guests are very satisfied with their stay. You have not given us an opportunity to reply to your concerns. vinaka
by A traveller
Posted Jun. 12, 2024 on Hotels
Comment from Hotel Management
Jun. 13, 2024 by Guest Relations, Hotel Management
Bula Renee, we are so glad to know that you enjoyed your stay with us and were able to enjoy the wonderful Fijian hospitality. We hope to see you again on our sunny shores. Vinaka vaka levu. your Koro Sun Family.
by A traveller
Posted Jun. 9, 2024 on Expedia
Poorly maintained, swimming pool was dirty. Water slide wasn’t smooth enough to be slid on, my child was walking down on the slide to reach the pool.
Staff are wonderful. The stay isn’t worth the price. The area around the resort is excellent with views.
Comment from Hotel Management
Jun. 13, 2024 by Guest Relations, Hotel Management
Bula Zeenat, thank you for taking the time to write a review. We note your comments re the family friendly pool and have checked the slide. Everything is in order so not sure what happened while you were at the resort. We are sorry if your child did not get an opportunity to slide down it! I will be sure to let the staff know of your lovely comments. Thank you once again, Koro Sun.
by A traveller
Posted Jun. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 9, 2024 by Guest Relations, Hotel Management
Bula Lal, thank you for your excellent review. We hope to see you again soon. Your Koro Sun Resort family.
