Note fondée sur 4 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur de Walkern Herts

Attention to DETAIL needed

Publié le 14 sept. 2024 sur HomeAway
1. The STEP ups and downs between rooms are DANGEROUS for older people! HEALTH AND SAFETY would not be impressed. Just a clear white marking would solve this. 2. Inadequate seating in TV room. PLUS old settee needs updating. Only three people seated .Take out desk and replace with comfortable armchairs. 3. Info on wifi incorrect BUT was solved two days later by SADIE emailing correct codes. 4 Dirty dishes in cupboard by door to garden 5 No batteries in a TV control in other room PLUS no channels available. 6 First aid box needs updating with compartments clearly marked. Everything was just stuffed in haphazardly 7Shower curtains should be replaced with folding doors as water cascaded into floor. 8. New pans especially frying pan. We were 5 ! How 10 would manage I do NOT KNOW. To summarise ,just a visit from a suitable official is badly needed to address these points. This BEAUTIFUL house deserves it!!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Keith, Thank you for your review. Thank you for your detailed feedback. We appreciate your observations and suggestions, which will help us improve the experience for future guests. Safety and comfort are our priorities, and we will look into the concerns you mentioned. We're glad the Wi-Fi issue was resolved and apologise for any inconvenience caused. Rest assured, we will review everything with the appropriate team to ensure this beautiful property continues to meet high standards. Your input is invaluable, and we hope to welcome you back in the future! Warm regards, Stay in Suffolk
5 sur 5
par un voyageur

Easter mini break

Publié le 13 avr. 2024 sur HomeAway
We had a lovely mini break stay at The Pond House. Perfect for 3 mums and kids to hang out together and enjoy the local area, nearby beaches and towns - Southwold & Aldeburgh. Thank you.
Commentaires de Gestion de l’hôtel
5 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Andrea! We're delighted you had a lovely mini-break at The Pond House. It's great to hear it was perfect for you and your friends to hang out together and explore the local area, including nearby beaches and towns like Southwold & Aldeburgh. Kind regards, Stay in Suffolk
4 sur 5
par un voyageur

Great but needs a little refinement

Publié le 8 août 2023 sur HomeAway
Nice property and location is not bad. The pond accross the road is a nice feature. The sofa in the living room was smelly, which made the stay unpleasant, especially because it's the living room. If it was the bathroom, that would have been acceptable.
5 sur 5
par un voyageur

Family getaway

Publié le 9 juin 2023 sur HomeAway
Great house and location for a large family or group of friends. Quiet location but near attractions.