Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
par un voyageur
Publié le 7 juill. 2024 sur Expedia
par un voyageur
Publié le 4 avr. 2024 sur Expedia
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Amazing friendly front desk staff. Really good good next door at cafe
par un voyageur
Publié le 15 janv. 2024 sur Hotels
par un voyageur
Publié le 2 janv. 2024 sur Hotels
Check in was good. Room was immaculate. Matty at reception was very warm and welcoming.
We were disappointed that the pool area was shared with guests to the adjoining cafe and yoga studio. Wifi was also shared. This made it impossible to enjoy the pool or the wifi.
Free breakfast was difficult to receive as service was slow. Very busy with other guests so staff seemed overwhelmed.
Was charged for peanut butter for toast. Had to wait 15 minutes for change after paying. Better off to go down the street to get breakfast.
Room was fantastic and Matty was a great host.
Other than that the accommodations need major improvements.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Don Bonito, Gestion de l’hôtel
Dear Douglas,Thank you for your comments, we are glad to know that you had a good hostess, how important to know what made you uncomfortable, we appreciate it very much and we are determined to improve these details. Best regards
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Dedf
par un voyageur
Publié le 24 nov. 2023 sur Expedia
The property is well located (away from town). There are two major recommendations: (1) please include outlets so you can charge your golf cart while you are at the hotel... this is very common in sayulita. (2) breakfast service is very slow, we had breakfast two days and we had to wait like 25 mins to get our cup of tea (both days).
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Don Bonito, Gestion de l’hôtel
Thank you very much for your recommendations, we appreciate them and they will help us improve our service.
par un voyageur
Publié le 12 nov. 2023
Service was great. Air conditioner made loud clicking noise at night that woke us up repeatedly.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Don Bonito, Gestion de l’hôtel
It's nice to know that you took the time to send us your comments, apologies for the detail of the ac air, we hope to see you soon
par un voyageur
Publié le 11 nov. 2023 sur Expedia
Well I booked a "Master Suite", the room had no balcony per the pics, but worst of all the room had a free standing toilet, no door or ventilation to a bathroom ??? I could lay in bed a few feet away and enjoy the sounds and smells of my partners ablutions. What a lovely experience on holiday, paying $200 per night for a concrete box room that really tested the limits of my love for my partner. The pool and sitting area are tiny, almost always in shade, the angles of the property pics are very misleading, this is NOT an upscale property in any way. Not what you would expect in a "Master Suite". Very disappointed and will not return. On the plus side good hot water and quiet part of town.
