Note fondée sur 1 484 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2022 sur Expedia
Belle propriété avec restaurant délicieux
Commentaires de Gestion de l’hôtel
11 juin 2022 par General Manager, Gestion de l’hôtel
Dear Guest Thank you for your feedback, we always love to receive feedback and share this daily with the team. We are delighted that you enjoyed your time with us and have taken the time to leave your review. Regards
par un voyageur
Publié le 23 sept. 2024 sur Expedia
This hotel is in my opinion is one of the greatest and grandest hotels in the world…. Why you may wonder? Google it and you’ll know….
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Room was fab, although it was floor floors down and no working lift. Did not appreciate fire alarm going off at 5.30am but cant be helped. Windows in room considering they were ground level on seafront have not been cleaned for years could do with bring cleaned.Checking in a nightmare very slow and upto an hour wait. Needs to be staggered maybe checkin times vary and do one floor at a time.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
par un voyageur
Publié le 22 sept. 2024 sur Hotels
We always stay here when visitng Scarborough.
Such an amazing building. Staff always lovely and helpful. Last 2 times we've been we've been checked in by same ataff member. I didnt get her name but she is particularly lovely and welcoming.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Stood waiting to check in while other reception staff done nothing . Fire alarm went off for no reason had to evacuate the building at 5:15 which woke up my son and never got back to sleep
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Terrible inedible food and the room was.... Not great either. Not a great experience
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Door lock damaged. Bathroom door hanging off. Dust mites in the bad. Rude staff. Blocked sink. Paid for a room with a window but couldn’t see out of it for the dirt and grime. Never again.
Stay away from this hotel. It’s a shame because it’s a beautiful building.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Booked a twin sea view room, but on arrival told it was only a standard room as the choice on hotels.com is incorrect, and are only standard rooms. Told the room with sea views was two floors down and the lift was broken. I said that’s was no good as my mum suffered from severe copd. Given a disabled room, only given one pillow each. When I asked for another pillow informed no spare ones available in hotel given towels to use.no proper sink, no hot water. Spoke with agent for website who said as I paid with the hotel direct they could not offer me compensation, they contacted the hotel who agreed to change our room. Offered downstairs yet again declined as before. Offered executive room but at a charge to me declined. The whole experience from both sides hotel & website was disappointing, not very supportive.
It was meant to be a relaxing break for my mum, the whole room experience was a total let down. I felt I got no support from both sides. One very disappointed customer.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
