Note fondée sur 41 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Bilyana and the team , Gestion de l’hôtel
Dear Ellen,Thank you for giving us your score. We wish we know more details about your experience. Please get in touch and let us know what we could have done better. With kind regards,
par un voyageur
Publié le 16 août 2024 sur Expedia
Beautiful old building, great staff
Commentaires de Gestion de l’hôtel
22 août 2024 par Team Carlton House, Gestion de l’hôtel
Dear Florentina,Thank you for staying with us and for your kind comments about Carlton House and our staff.Hope to see you back again.Best wishes,Bilyana
par un voyageur
Publié le 11 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
22 août 2024 par Team Carlton House, Gestion de l’hôtel
Dear Paul,Thank you for staying with us and giving Carlton House your best score.With best wishes,Bilyana
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Team Carlton House, Gestion de l’hôtel
Dear Guest,Thank you for your top score. All the best in the future,Bilyana
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Team Carlton House, Gestion de l’hôtel
Dear Alexandra,Thank you for your top score.With warmest regards,Bilyana
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The staff has been realy nice and helpfull
Commentaires de Gestion de l’hôtel
22 août 2024 par Team Carlton House, Gestion de l’hôtel
Thank you so much for your feedback.With kindest regards,Bilyana
par un voyageur
Far too hot and useless showers
Publié le 29 juill. 2024 sur HotelsPlease take into account that this rating is given due to particular circumstances. If thing had been different we likely would have rated much higher.
The room we originally booked is listed as a cheaper room and that has to be taken into account. However it was unbearably hot the day we were there and we literally had to damp our skin all night and have a fan blowing over us to keep cool enough. On top of the first issue the shower in the room was useless, the amount of water was just a slight trickle and my wife was unable to wash her hair at all. It took me a long time to wash off the shower gel because it as so poor.
The morning after the first night I called the help number to say there were a few issues we needed resolving and after telling them the about the heating of the room they stated, there is nothing we can do about that, it's a 3rd floor room at a budget "next" I told them this was simply unacceptable and told them about the shower. They again dismissed this issue stating it was an old building and they can't do anything about it. I told them there are minimum expectations despite it being a budget room and over and over I was told they could do nothing about it. I eventually asked about a refund and very quickly after I was offered a change of room one floor down. This room was much better and cooler and the shower was usable (still not great)
There is more to say but I don't have enough space, after the problems 3-4 stars.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Bilyana, Gestion de l’hôtel
Dear Daniel,It is regretful that your experience was not up to the standard that we aspire to. Our staff did their best to relocate you in a different and better room and provide the fan necessary. The issue was not in the plumbing but with the water pressure. Overall we have investigated the problem and the staff has undergone additional training in how to communicate with guests and how to do pre-arrival checks. Thank you for bringing this to our attention and we wish you the very best in the future.With kindest regards,Bilyana WhartonManaging DirectorCarlton House Scarborough
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Team Carlton House, Gestion de l’hôtel
Dear Linda,Thank you for your lovely reply.With kindest regards,Bilyana
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Team Carlton House, Gestion de l’hôtel
Thank you for your lovely score.Best wishes,Bilyana
par un voyageur
Publié le 1 nov. 2023 sur Hotels
The room was clean, bed was comfortable and the hotel location is good. Self check-in was very well explained and easy to do.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Team Carlton House, Gestion de l’hôtel
Dear Barry,Thank you so much for your lovely feedback and great score. So pleased you have enjoyed your stay.With kindest regards,Bilyana
