Ratings based on 935 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 9, 2024
they were next to the parking lot, needed more space. They I mean road workers.
Comment from Hotel Management
Apr. 10, 2024 by General Manager, Hotel Management
Dear Pat, Thank you for your feedback on Fairfield Inn Portland Maine Mall. We are glad that you had a great stay at our hotel. However, we apologize for the inconvenience you had with the parking. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Taylor Solari, General Manager
by A traveller
Posted Mar. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 29, 2024 by General Manager, Hotel Management
Dear Alyssa,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely,Taylor Solari,General Manager
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Dear Marie, We are truly delighted to know that you had a wonderful time with us here at Fairfield Inn Portland Maine Mall and that you enjoyed our clean accommodations. Thank you for your review, and we look forward to welcoming you back in the future. Sincerely, Taylor Solari, General Manager
by A traveller
Posted Mar. 7, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by General Manager, Hotel Management
Dear Laurence, Thank you for the positive rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely, Taylor Solari, General Manager
by A traveller
Posted Mar. 2, 2024 on Hotels
Dated hotel not up to Marriott standards IMO
Comment from Hotel Management
Mar. 4, 2024 by General Manager, Hotel Management
Dear Marshall,Thank you for providing your feedback. We are currently undergoing renovations throughout the entire hotel and we are sorry you did not notice the updates. We hope to welcome you back in a few weeks when our renovation is complete.Sincerely,Taylor Solari, General Manager
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by General Manager, Hotel Management
Dear Heather, We appreciate you taking the time to leave your five-star rating regarding your recent visit to Fairfield Inn Portland Maine Mall. It is great to know you enjoyed your stay and we hope to welcome you again soon. Sincerely, Taylor Solari, General Manager
by A traveller
Good Hotel
Posted Jan. 27, 2024 on HotelsNice room excellent breakfast
Comment from Hotel Management
Jan. 28, 2024 by General Manager, Hotel Management
Dear Barry, Thank you for the positive review of Fairfield Inn Portland Maine Mall. We are glad you enjoyed your stay and that you appreciated our accommodations and breakfast. It will be our pleasure to host you again in the future.Sincerely, Taylor Solari, General Manager
by A traveller from Hamden
Posted Jan. 2, 2024 on Expedia
The staff were friendly, very nice, and helpful. Breakfast was fresh and delicious. The only issue I had during my stay was the noisy heater in my room. It woke me up multiple times during the night when it turned on.
Comment from Hotel Management
Jan. 7, 2024 by General Manager, Hotel Management
Dear Mohamed, Thank you for taking the time to review our hotel. We are glad that you had an overall good stay and that you appreciated our service and breakfast. However, we do apologize that your visit was inconvenienced by the heater. We are also currently working on repairs throughout all rooms of the hotel and have this on our list to fix. Thank you once again, and we hope to make your next stay with us a perfect one.Sincerely,Taylor Solari,General Manager
by A traveller
Posted Nov. 26, 2023 on Expedia
We asked for a quiet room.
The heating rattles, the fridge rattles, and an intermittent third metallic noise couldn't be identified or located. The noises kept us awake the whole night. The extractor fan in the bathroom doesn't work, so the paint is peeling from the ceiling.
Comment from Hotel Management
Nov. 28, 2023 by General Manager, Hotel Management
Dear Steve, We are very sorry that you were not able to enjoy your stay with us. We appreciate your constructive feedback with regard to the noise level and sound in your room. We will share your comments with our operation team to enhance our guest experience. Once again, our apologies, and we hope you will allow us another opportunity to host you.Sincerely, Taylor Solari, General Manager
by A traveller
Posted Oct. 28, 2023 on Expedia
Comment from Hotel Management
Nov. 18, 2023 by General Manager, Hotel Management
Dear Lesly,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely,Taylor Solari,General Manager
