Ratings based on 933 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 25, 2024
Comment from Hotel Management
Oct. 26, 2024 by General Manager, Hotel Management
Thank you for the kind rating, Karen! We are glad you had a good time at Fairfield Inn & Suites Portland Maine Airport and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Taylor Solari,General Manager
by A traveller
Posted Oct. 14, 2024
Comment from Hotel Management
Oct. 16, 2024 by General Manager, Hotel Management
Dear Kiersten,We are pleased you had a good experience at Fairfield Inn & Suites Portland Maine Airport. Thank you for staying with us and we look forward to earning a full five stars from you in the future.Sincerely,Taylor Solari,General Manager
by A traveller
Posted Oct. 6, 2024 on Hotels
The mattress was not comfortable at all. Request a room on the non-Interstate side. Very loud.
Comment from Hotel Management
Oct. 7, 2024 by Katie, Hotel Management
Good evening,Thank you for taking the time to complete our survey.I am very sorry to hear that the mattress was not comfortable and that the interstate was too loud. In the future, we will try to put you on the quieter side of our hotel, if possible.
by A traveller
Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by General Manager, Hotel Management
Dear Blythe, Thank you for your rating of our hotel. We are pleased to know your overall stay was satisfactory. It will be our pleasure to host you again when you are back in the area.Sincerely,Taylor Solari,General Manager
by A traveller
Posted Sep. 28, 2024 on Hotels
Comment from Hotel Management
Sep. 29, 2024 by General Manager, Hotel Management
Dear Charles, Thank you for taking a moment to rate your experience. All of us at Fairfield Inn & Suites Portland Maine Airport are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area. Sincerely, Taylor Solari, General Manager
by A traveller
Posted Sep. 27, 2024 on Expedia
Comment from Hotel Management
Sep. 29, 2024 by General Manager, Hotel Management
Dear Murray, Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Taylor Solari, General Manager
by A traveller
Luxury price for a sub par hotel
Posted Sep. 21, 2024 on HotelsThis hotel was far too expensive, it is tired and run down. The bathtub was dirty and peeling, the bathroom was the size of a closet and none of the side or back doors worked. The employees were great though.
Comment from Hotel Management
Sep. 22, 2024 by Katie, Hotel Management
Good evening,Thank you for taking the time to complete our survey.I am very sorry to hear you believed our hotel is too expensive for what it is. We hope by your next visit, we will have more renovations completed.Also, thank you very much for your compliments regarding our staff.Best Regards
by A traveller
Posted Sep. 16, 2024 on Expedia
Bathroom super small and in need of renovation. Toilet very old and low to floor. Room very dark, inadequate lighting. No fresh fruit for breakfast. Staff very friendly.
Comment from Hotel Management
Sep. 16, 2024 by Katie, Hotel Management
Good afternoon,I am very sorry to hear your stay was not as great as it could have been.What room did you stay in? I will ensure our housekeeping takes a look.
by A traveller
Nice hotel and very helpful staff
Posted Sep. 16, 2024 on Hotels Very nice hotel, clean, comfortable and very nice staff, Katy was particularly nice and helpful. I would definitely come back
Comment from Hotel Management
Sep. 18, 2024 by General Manager, Hotel Management
Dear Michael, We are delighted you had an excellent stay with us. Thank you for all the wonderful things you had to say about Fairfield Inn & Suites Portland Maine Airport! We especially appreciate your fantastic comments about our accommodations and service. We will also pass along your comments to Katy for the great service. We enjoyed having you as our guest and we look forward to your next visit!Sincerely,Taylor Solari, General Manager
by A traveller
Posted Sep. 15, 2024 on Hotels
Stay was good. Tub would not drain quick. Needs attention
Rm131
Comment from Hotel Management
Sep. 18, 2024 by General Manager, Hotel Management
Dear Rosemary, Thank you for sharing your review. We are pleased to know that, overall, you had a good stay. Thank you for the heads up on the tub; we will address that immediately. We appreciate your feedback and look forward to seeing you again at Fairfield Inn & Suites Portland Maine Airport soon. Sincerely,Taylor Solari, General Manager
