Note fondée sur 436 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jose,Thank you for rating your stay with us 4 out of 5. We're pleased to hear you had a good experience. Your feedback is valuable, and we look forward to welcoming you back and striving for a 5-star experience next time.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
When we arrived late at night we were told there was no hot water, but it was better from the day before. They said it was luke warm but it was not. Our tv was out the whole 2 days we were there, they said they would see if they could call and get someone out, never heard from them about the matter again. Thermostat needed a battery, luckily you could adjust on the unit itself. The outside of the hotel was nice but nothing was being done to correct any of the items that were wrong.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the inconvenience you faced with the hot water, TV, and thermostat during your stay. It’s disappointing to hear these issues were not resolved promptly. We appreciate your feedback and will address these concerns with our team to ensure better service in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The tub has been painted over and was peeling, the sofa bed was horrible (no cushion, you feel coils in your back), it just didn’t feel clean overall.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We’re sorry to hear about the issues with the tub, sofa bed, and overall cleanliness. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
I was not told the hotel had not had hot water for the past couple days amd not told once checked in. Also the AC was not working properly
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the inconvenience you experienced with the hot water and the AC. This should have been communicated to you upon check-in. We will address these issues immediately to prevent future occurrences and ensure a more comfortable stay. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect rating! We're thrilled to hear that everything was to your satisfaction. If there's anything more we can do for you on your next visit, please let us know. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Tub was had areas where it’s peeling. No hot water in the shower.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing these issues to our attention. We're sorry to hear about the peeling tub and the lack of hot water in your shower. Your feedback is important, and we will address these concerns promptly. We hope to have the opportunity to improve your experience in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Very clean lobby and hallways! Also breakfast was great!
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your visit. We’re pleased you enjoyed the clean lobby and hallways, as well as the great breakfast. Your positive feedback is much appreciated. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Staff was polite and helpful. Room was dirty. Trash under beds. Kleenex had not been restocked. Shower was dirty. Have stayed here several times before but this stay was disappointing. Maybe they are short handed but improvement needed.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Beverly,Thank you for taking the time to share your feedback. We're glad to hear that our staff was polite and helpful. However, we sincerely apologize for the cleanliness issues you encountered. This is not the standard we strive for, and your comments will be addressed with our team to ensure improvements are made. We hope you'll consider staying with us again to experience the quality service we aim to provide.Sincerely, Hotel Manager
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback. We're sorry to hear that your experience wasn't up to expectations. We value your comments and will use them to improve our services. If there's anything specific you'd like to share, please feel free to reach out to us directly. We hope to have the opportunity to provide a better stay in the future."Sincerely, Hotel Manager
