Note fondée sur 49 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
94 % des clients le recommandent
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

A very disappointing stay.

Publié le 18 janv. 2024 sur Hotels
Been to Blue Marlin in 2022 it was an unforgettable experience and fast became a firm favourite as a family get away. We were astounded by the food and service. We highly reccommended this resort to our family and friends. Our recent visit was shockingly and dismally disappointing. The food was below average especially for the price. The majority of workers were reluctant to serve us and took our drink menu after we had already completed our meals. Our bed had no sheets on them. The bar could not serve us even though we were enjoying the pool. We were asked to place orders at the resturant. There was no music playing at the bar killing the ambience. The pressure in the shower was so low bathing became uncomfortable barely getting enough water. Unfortunately we will not be recommending this place and maybe we will return when the standards resume to what we had experienced previously.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Blue Marlin Hotel, Gestion de l’hôtel
Dear Kavitha, Thank you for taking the time to review your stay. It is disappointing to hear that this experience was not as good as your last one, and we will certainly address each comment with the relevant departments. Best wishes until next time.
3 sur 5
par un voyageur

Average resort

Publié le 2 janv. 2024 sur Hotels
Stay was good... The pool though was not at its best. On Room service requests you need to pay R20 for someone to bring something to your room. The staff where friendly and their rooms where cleaned at ol time.. Breakfast don't have a lot of variety .
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Blue Marlin Hotel, Gestion de l’hôtel
Dear Thimu, thank you for taking the time to review your stay. Best wishes for the new year.
1 sur 5
par un voyageur

A holiday ruined by drunk guest and aggressive GM

Publié le 1 janv. 2024 sur Hotels
On December 27, 2023, when we checked into the Blue Marlin Hotel, we were allocated to room 303 on the 3rd floor, directly opposite room 301, a self-catering unit. There was already a party in session in 301 when we checked in just after 2 p.m. after dinner, about 9:30 p.m., the party carried on with the noise getting louder due to the guests being drunk. I called reception and complained several times, the security came up struggled to get them to stop, Eventually they did but became angry and upset with us for closing or ending there party, 20 minutes later, the guest from 301 banged and kicked our door waking up my children in fear, they were screaming and shouting for us to open the door, I refused and called for the duty manager, he asked us not leave and stationed a security outside our room. My kids were scared and afraid cried to go home, when I approached the hotel the next morning for a refund due to events that had taken place the previous night, the GM refused us a refund and forced us to take a room that was a downgrade from room 303, the GM of the hotel verbally and almost physically abused us, the GM of this hotel had chased us out several times, almost using the "f" word, but I realized that my husband was recording the conversation. He forced us to take another room because he wouldn't approve a refund; he made me cry continuously and felt no empathy for the fear that was inflicted upon my children the night before. The GM was truly heartless and rude.
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Blue Marlin Hotel, Gestion de l’hôtel
Dear Devarani. Thank you for your review. This matter is being attended to by management.
4 sur 5
par un voyageur

Publié le 3 déc. 2023 sur Hotels
Wi-Fi signal was weak in our room. However, the hotel is clean and kids enjoyed the indoor play area.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Blue Marlin Hotel , Gestion de l’hôtel
Good day and thank you for your comments. We look forward to having you stay with us once again.RegardsReservations at Blue Marlin
4 sur 5
par un voyageur

Value for money

Publié le 10 nov. 2023 sur Hotels
Excellent service. Good food. Very comfortable room
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Blue Marlin Hotel , Gestion de l’hôtel
Thank you kindly for the positive response and feedback. Much appreciated.RegardsReservations at Blue Marlin
5 sur 5
par un voyageur

Publié le 31 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Blue Marlin Hotel , Gestion de l’hôtel
Good day and thank you for choosing Blue Marlin Hotel. We look forward to welcoming you back again soon. Kind regardsBlue Marlin Hotel
1 sur 5
par un voyageur

Publié le 6 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2022 par Malthee, Gestion de l’hôtel
Dear Lavendren, thank you for reviewing your stay. We note with regret the low score and would really appreciate it if you could let us some details as to where we can improve.
5 sur 5
par un voyageur

Publié le 26 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
29 juin 2022 par Malthee, Gestion de l’hôtel
Dear Raven, Thank you for choosing the Blue Marlin Hotel. We appreciate the great score and hope to welcome you back again soon.
5 sur 5
par un voyageur

Beach getaway

Publié le 22 mars 2021 sur Hotels
What a great break with the family, awesome venue with great friendly staff environment.
Commentaires de Gestion de l’hôtel
24 mars 2021 par MS, Gestion de l’hôtel
Dear Gary Thank you for the lovely review. We do hope to welcome you back to the Blue Marlin again soon.
4 sur 5
par un voyageur

Publié le 1 mars 2021 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2021 par MS, Gestion de l’hôtel
Dear Althea We really appreciate you taking the time to review your stay. All the best until next time.
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