Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2018 sur Expedia
par Philippe
Hotel sans charmes
Publié le 21 mai 2017 sur HotelsHotel sans charmes. Convient pour une halte d'une nuit .
par un voyageur
Publié le 15 mai 2017 sur Hotels
C'est le genre d’hôtel que je souhaite réserver : charmant hôtel dans beau cadre de verdure, personnel sympathique,calme etc...
par un voyageur
Publié le 9 nov. 2024
Guy at front desk could be a bit more friendly, very business like.
Ladies at breakfast were very nice and helpful .
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Front Desk, Gestion de l’hôtel
Thank you for sharing your feedback, Candace. We're glad to hear you had a positive experience with our breakfast team—they truly strive to make each guest feel welcome. Regarding the front desk, our team works to provide efficient service, and we understand that some guests may prefer a more personalized greeting. We appreciate your perspective and will keep it in mind as we continue to enhance our guest experience. We hope to have the opportunity to welcome you again soon!
par un voyageur de Newark
Publié le 14 oct. 2024
We arrived 40 minutes before check in, didn't experience too much traffic. We were charged $30.00 for arriving 40
to 3:00. Thought this was excessive.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Customer Service, Gestion de l’hôtel
Michael, thank you for sharing your experience. The team appreciates your feedback regarding your arrival. Policies such as these are put in place to ensure all guests have a comfortable stay. Your input is valued, and the team will take it into consideration for future improvements.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Service, Gestion de l’hôtel
Adam, thank you for sharing your feedback. If there's anything specific you would like to discuss or suggest, please feel free to reach out. Your insights are valuable to us, and we hope to have the chance to provide you with an improved experience in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Just an average BW property with convenient location.
Several complaints though: Housekeeping service is not done AT ALL unless you request it. We requested the night before as required, but no service was done! Had to bring our used wet towels to front desk & were shown into hotel laundry to drop off & pick up new ourselves. There was a large group of construction workers staying @ hotel. Their extra-large trucks & generators on trailers took up all the parking in 2 small lots to begin with, so we had to park out on street 2 out of 3 nights & walk long way to rooms by multiple leering men & awoke to 5am loud diesel trucks. Parking is not enforced; many other guests also took up 2 spots per vehicle for no reason. Breakfast typical spread was ok, but both coffee & juice machines broken intermittently (or maybe just out of products & hotel hung out of order signs?). On plus side, easy walk to restaurants, microbrewery & market.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
Jeanne, thank you for sharing your experience. It seems there were a few challenges during your stay, particularly regarding service requests and parking availability. The team strives to meet the needs of all guests, and your feedback is valuable in helping improve operations. It's good to know the location was convenient for you with nearby amenities.
par un voyageur
Publié le 17 août 2024 sur Expedia
Property was very comfortable great breakfast. Parking was a challenge some nights.
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Don, we are thrilled you enjoyed your stay at Best Western Plus Inn Scotts Valley. It's fantastic to know you found the property comfortable and appreciated the breakfast. Our team acknowledges that parking can occasionally be tricky, and we're continuously seeking improvements. We look forward to welcoming you back.
par un voyageur
Publié le 16 août 2024 sur Expedia
Property was convenient. Clean, and good service
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Puliyur, thank you for staying with us at Best Western Plus Inn Scotts Valley. It’s great to know you found our location convenient and appreciated the cleanliness and service. We hope to welcome you back soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
No one at check in desk for 10 minutes
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Walter, thank you for sharing your experience. The team aims to provide efficient service and will look into ways to enhance the check-in process. Your feedback is valued and appreciated.
