Note fondée sur 543 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juin 2024 sur Expedia
Great staff! Extremely clean and comfortable stay!!!
Commentaires de Gestion de l’hôtel
26 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Joseph,We're thrilled to hear that you enjoyed your stay with us at Comfort Inn & Suites Near Lake Guntersville! Providing exceptional service and maintaining high cleanliness standards are our top priorities. Our team works diligently to ensure every guest has a comfortable and enjoyable experience. Your positive feedback motivates us to continue delivering outstanding hospitality. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 26 juin 2024 sur Expedia
Great staff, extremely comfortable and clean facility!!!
Commentaires de Gestion de l’hôtel
26 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Joseph,Thank you for staying with us at Comfort Inn & Suites Near Lake Guntersville and for your positive feedback! We're delighted to hear that you found our staff exceptional and enjoyed the comfort and cleanliness of our facilities. Providing a pleasant and hygienic environment is our top priority, and we strive to exceed our guests' expectations in every way. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 23 juin 2024 sur Expedia
Staff were very helpful and nice. Hotel was 45-minute drive from Lake Guntersville State Park (thought it was closer). A/C unit shook and rattled the entire 2-night stay, made it tough during the night. Tried to use UberEats to get food delivered and it was never claimed so that was a failure. The hotel did have plenty of parking and also had a charging station for electric vehicles.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Rebekah,We appreciate your feedback and are happy to hear that you enjoyed your overall stay with us at Comfort Inn & Suites Near Lake Guntersville. While we strive to provide accurate information about our location relative to nearby attractions, travel times can vary based on traffic conditions. Regarding the A/C unit, we regret any disturbance it may have caused and will address this issue promptly with our maintenance team. Furthermore, we're glad you found our parking facilities and electric vehicle charging station convenient and hope to welcome you back for a more comfortable stay.
par un voyageur
Great location, and good breakfast
Publié le 20 juin 2024 sur HotelsBeds are lumpy. You can hear all neighbors above and beside, thin walls. Very clean and delicious breakfast. Front desk staff friendly. Pool was closed on our trip, that was disappointing. Overall good, would stay again if I has too.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Candace,Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated our great location, clean facilities, and delicious breakfast. It’s wonderful to know that our friendly front desk staff made a positive impression on you. We apologize for any inconvenience caused by the lumpy beds and thin walls, as well as the pool being closed during your stay. Your feedback is invaluable to us as we strive to improve our guest experience. We hope to welcome you back soon and provide an even better stay.
par un voyageur
Publié le 18 juin 2024 sur Expedia
Updated, clean, very well maintained
Commentaires de Gestion de l’hôtel
19 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Justin,Thank you for choosing Comfort Inn & Suites Near Lake Guntersville. We appreciate your positive feedback regarding our hotel's updated, clean, and well-maintained facilities. At our establishment, we prioritize ensuring a comfortable and enjoyable stay for all our guests. Our dedicated team works diligently to uphold high standards of cleanliness and maintenance throughout the property. Your satisfaction is paramount to us, and we are thrilled to hear that our efforts have contributed to your positive experience. We look forward to welcoming you back on your next visit.
par un voyageur
Publié le 8 juin 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
8 juin 2024 par Manager, Gestion de l’hôtel
Hello John,Thank you for taking the time to share your feedback with us. We appreciate your input and will take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to contact our management team directly.
par un voyageur
Ok ish
Publié le 4 juin 2024 sur HotelsSo the fire alarm was set off around 5 in the morning due to an issue in the kitchen. I do understand that things happen but it would have been nice to have had better communication that everything was ok etc. I also have a charge of 22.80 that occurred after checkout with no explanation of why. I know that we didn’t take anything. I even cleaned up and put the towels in a pile in the bathroom. Just would be nice to get a call or an email to explain the charge. The room was prepaid upon reservation. The pool was great though.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Christy,Thank you for choosing Comfort Inn & Suites Near Lake Guntersville. We apologize for any inconvenience caused by the fire alarm incident and appreciate your understanding of unforeseen circumstances. Our team works diligently to ensure the safety and well-being of our guests, and while we strive for seamless communication during such events, sometimes immediate updates are challenging. Regarding the charge discrepancy, I suggest reaching out to the hotel directly so they can provide clarity. Rest assured, we value your feedback and continuously aim to enhance our guest experience. We're delighted you enjoyed the pool and hope to welcome you back for an even more satisfying stay in the future.
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Cari,Thank you for being our guest with us at Comfort Inn & Suites Near Lake Guntersville and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 21 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi James,Thank you for being our guest with us at Comfort Inn & Suites Near Lake Guntersville and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 7 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Rosbel,Thank you for being our guest with us at Comfort Inn & Suites Scottsboro and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
