Ratings based on 560 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 25, 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Linda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Scottsboro and I were overjoyed to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof look forward to seeing you in your future travels.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A traveller
Posted Sep. 20, 2024 on Expedia
Comment from Hotel Management
Sep. 22, 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 4/5 rating with us, David. Our staff at the Red Roof Inn & Suites Scottsboro was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 21, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Christopher,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Scottsboro and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A traveller
Posted Sep. 17, 2024 on Hotels
Comment from Hotel Management
Sep. 20, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear George,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Scottsboro and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A traveller
Posted Sep. 14, 2024 on Hotels
Comment from Hotel Management
Sep. 17, 2024 by Toujana RediResponse Specialist, Hotel Management
Hello George, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Scottsboro and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A traveller
Posted Sep. 13, 2024 on Expedia
There was not a safety latch on the door, though it had the pin on the door frame. There was a cockroach in the shower stall and i informed the desk clerk and he acted like he didn't care.
The bed was some sort of metal fram and everytime you moved on it, it rattled or made some kind of noise.
Comment from Hotel Management
Sep. 16, 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear John, .I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Scottsboro. I was saddened to read that your stay fell short of your expectations due to issue you had with the door and the insects you reported Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
by A traveller
Posted Sep. 13, 2024 on Hotels
Comment from Hotel Management
Sep. 16, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear William,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Scottsboro and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A traveller
Posted Sep. 12, 2024 on Hotels
Everything was good except for the fact I asked for handicapp room and king size bed. Upon arrival I was informed that handicapp rooms only had queen beds. Having had a reservation for over 2 weeks I wish they had advised prior to arrival. Other than that it was enjoyable.
Comment from Hotel Management
Sep. 16, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Tiel, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES SCOTTSBORO. I do apologize for the inconvenience you encountered during your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A traveller from Milton
Posted Sep. 7, 2024 on Expedia
N.a
Comment from Hotel Management
Sep. 11, 2024 by Xao RediResponse Specialist, Hotel Management
I appreciate the time that you took to share your sentiments with us, Clay. Our team at the Red Roof Inn & Suites Scottsboro appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 29, 2024 on Expedia
Bed was a little hard. Other than that, it was good.
Comment from Hotel Management
Sep. 1, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, James. The staff and I at the RED ROOF INN AND SUITES SCOTTSBORO appreciate your 4/5 score. However, you indicated that the comfortability of the bed dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Nonetheless, I am happy to hear that other than that your stay was good. Please know that we value you as our guest and appreciate your feedback. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
