Note fondée sur 516 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Burlington
Publié le 9 déc. 2024
Check in was smooth as silk. Much appreciated.
Commentaires de Gestion de l’hôtel
10 déc. 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Daniel,Thank you for your kind feedback! We’re thrilled to hear that your check-in experience was "smooth as silk." Our team strives to ensure every guest feels welcomed and well taken care of from the moment they arrive.We look forward to hosting you again soon!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Booked a standard room (king), was given either a queen or maybe even a full, not sure which. Was too tired to care honestly, at least it was comfortable but my wife and I were sandwiched together lol. There was a dead cockroach in the bathroom discovered on the morning of packing up. During breakfast, sadly the pancake machine was broken (it happens) but the entire selection of whole milk was expired. Like September 11th dated expired and it was then the 21st. Yes it was taken care of quickly, but this was 12 cartons easily, not one or two. Other than that the hotel was fine though I'm not sure we would stay here again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Anonymous,Thank you for taking the time to share your detailed feedback with us. I want to sincerely apologize for the inconveniences you experienced during your stay. It’s clear we fell short in several areas, and I completely understand your frustrations.I’m sorry to hear that there was confusion with your room type. While I’m glad the bed was comfortable, I understand the importance of having the correct accommodations, and we’ll be reviewing this with our front desk team to ensure it doesn’t happen again. I also deeply regret the issue with the dead cockroach and expired milk. This is certainly not the standard we strive to maintain, and I’m addressing both matters with our housekeeping and breakfast teams to ensure more thorough checks moving forward.While I’m relieved that the expired milk was handled quickly, I completely understand how such an oversight impacted your experience. We are taking this very seriously and will be implementing more strict quality control measures.I appreciate your honesty and hope that, despite these issues, you might consider giving us another chance to provide you with the exceptional stay we aim to offer all our guests.Warm regards,
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Nice, quick, and easy place to stay when visiting the area
Commentaires de Gestion de l’hôtel
15 sept. 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Anonymous,Thank you for your feedback! I'm glad to hear that you found our hotel to be a convenient and easy place to stay during your visit. We strive to make every stay as comfortable and efficient as possible. We look forward to welcoming you back the next time you're in the area!Best regards,
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Not disappointed
Commentaires de Gestion de l’hôtel
11 sept. 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Michael,Thank you for sharing your feedback and for giving us the opportunity to host you! We’re so glad to hear that we didn’t disappoint during your stay. Our goal is to provide a consistently positive experience for every guest, and it’s great to know we achieved that for you.We hope to welcome you back again soon and continue delivering the quality experience you deserve.Warm regards,
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Beds were comfy. Breakfast was great! Staff was friendly. Rooms were clean.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Tracy,Thank you for sharing your positive experience with us! I'm thrilled to hear that you found our beds comfortable, enjoyed our breakfast, and experienced friendly service from our staff. It's also wonderful to know that the cleanliness of your room met your expectations. We aim to provide a relaxing and welcoming environment for all our guests, and it's gratifying to see that reflected in your stay. We look forward to welcoming you back soon!Best Regards,
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Bed was comfortable
Commentaires de Gestion de l’hôtel
2 sept. 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear GinaA comfortable bed makes all the difference in a good night's rest! I'm glad to hear that the bed met your expectations. If you have any other feedback or need assistance with anything else, feel free to let me know.
par un voyageur
Publié le 31 août 2024 sur Expedia
Perfect for what we needed
Commentaires de Gestion de l’hôtel
1 sept. 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Mick I’m thrilled to hear that our hotel perfectly met your needs! It’s our ultimate goal to ensure a great experience for every guest. If there’s anything more we can do to make your next stay even better, please let us know. Looking forward to welcoming you back!
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for your perfect 5 out of 5 rating! We are delighted that you enjoyed your stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue delivering excellent service. We look forward to welcoming you back for another great experience in the future.Warm regards,
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback. While we're glad you had an overall satisfactory stay, it’s clear that we have room for improvement. We would love to learn more about what we could have done to enhance your experience. Please feel free to reach out to us directly with any specific suggestions or concerns. Your insights are valuable, and we hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,
par un voyageur
Publié le 19 août 2024 sur Expedia
Wonderful staff and perfect location for traveling!!
Commentaires de Gestion de l’hôtel
20 août 2024 par D. Brewer - General Manager, Gestion de l’hôtel
Dear Nicholas,Thank you so much for your kind words! We are thrilled to hear that you found our staff wonderful and that our location was perfect for your travels. Providing exceptional service and a convenient location is always our goal, and it’s wonderful to know we hit the mark during your stay. We hope to welcome you back the next time you're in the area!Warm regards,
