Note fondée sur 358 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Get what you pay for
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Rose,Thank you for telling us about your recent visit at RED ROOF INN SCOTTSBURG. We were happy to read that you had a satisfactory experience. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Decent stay for the price.
Publié le 23 sept. 2024 sur HotelsArrived at around midnight for 2 night stay. The lobby is locked, a bullet proof window with a doorbell had a note that said Sold Out. The attendant seemed annoyed to have to check me in (we went to the Festival in Louisville and check in wasnt until 3p so had to check in after the days events. Room was surprisingly clean, bed wasnt great but was doable. Never got thw TV remote to work but was fine just sleeping. AC was great, hot cold water was backwards but the attendant warned us in advance so again no problems. Key wasnt set up for both nighta so when we got back saturday night had to ring the bell for assistance but attendant was friendly and fast. All in all was better than expected for the price and some of the reviews. Would stay again I think.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Scottsburg. It is rewarding to see your king comments about our clean room and great AC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 6/10 score. You indicated that you were unsatisfied with bed not being to your liking, lobby being closed and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Crystal,Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Scottsburg and I felt great to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
Shower did not work
Commentaires de Gestion de l’hôtel
12 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn Scottsburg, Harold. It was saddening to read that your experience did not meet your expectations. You stated that the shower was faulty, which hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Johnathon. The staff and I at the Red Roof Inn Scottsburg appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Crystal. The staff at the RED ROOF INN SCOTTSBURG and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 juill. 2024 sur Expedia
We were traveling and needed someplace to stay overnight. We were able to book at the last minute. The person who checked us in was gracious. The steps up to our room were uneven; the top 2 steps were taller than the rest. I tripped and skinned my shin. The owner expressed sorrow at my injury and gave me band aids.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Rosanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Scottsburg. We strive to provide our guests with the best the best customer and all the comforts of home and I am happy to see we achieve that with your stay resulting in your 3/5 score. However, I apologize for the hinderance caused the stairs to your room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We at Red Roof look forward to seeing you in your future travels.Sincerely,MelissaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Crystal,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Scottsburg and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 juin 2024 sur Expedia
Room was very comfortable
Commentaires de Gestion de l’hôtel
26 juin 2024 par OnielRediResponse Specialist, Gestion de l’hôtel
Thank you Lynn, for taking the time to write a review of your stay at the Red Roof Inn Scottsburg. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thanks again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Crystal,Thank you for choosing to stay at our Red Roof Inn Scottsburg. I appreciate your 6/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
